SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery month even a little longer. The product is well packed, as a gift napkins put, I have been using this mask for three years. it is better not found, although I tried 50 different pieces. It removes black dots well if you pre-skim the skin.
I order constantly from this store, he has another shop meiyanqiong, also very good products, the seller is sociable, always answers and recommends. I recommend the seller, try everything.
Previously, the mask was 60 grams, and now 40 grams of it upset the price remained the same.
Fast order shipment, no delay. Delivery 21 days. Everything came neatly packed. all the boxes are sealed and in perfect condition! The track is fully tracked. Sociable and polite store. Very satisfied with the service and quality of service. The order has just received and has not yet used. Review and photo,- I'll add it later. As a gift put an emulsion for the face, probes with rose extract and peptides. Thank you very much! With pleasure,-I recommend you a great store! Original brand packaging design, excellent quality and large assortment. All beauty, health and happiness! Kind regards. Annette.
Thank you thank you thank you thank you thank you L love love love love
Товар соответствует описанию. С функциями справляется хорошо. Продавцу спасибо!
Delivery to Minsk took a little more than a month.
Нормальное средства
The parcel came whole and unharmed, not yet tested, but I like everything. Later I will add a review. Thank you.
Masks excellent delivery as always 3 weeks
As always wonderful! I recommend!
Everything is at a high level, I order not the first time, I recommend the producer. Thank you very much...
Ordered 11.11 received 23.12 in the Moscow region. Track tracked. The store packed everything well. I took more than once from this seller-always everything at the highest level. I bought for 142 rubles at a discount. I recommend to buy.
Very good products and arrived in a month. I loved it, I'll order more again.
I love this store and their products. As always, everything is well and beautifully packed, you can as a gift. Delivery is fast. This time I ordered many different creams and masks, I liked everything very much. As always there is a gift from the store. Thank you for the good product, I will always order. Store prosperity, seller thanks for the quality goods and gifts
Good product, meets described
Not tracked, but came quickly
I think that like everything else, this product is quality.
Delivery is almost a month, packed Super nothing wrinkled track is tracked. The mask is super as always, I take once a couple of months. 1 tube lasts for a month. All clean pores and healthy skin) and the store of prosperity
good
Very difficult and painfully removed, the effect is. The parcel went long
Ok
Once a time does not have to, after a time something pulls out.
Мне понравилась
i guess it is good, unforrunately i havent recieved it
Ürün başarılı
маска очень понравилась. угри вытягивает очень хорошо
За возврат денег ставлю пять звёзд, к сожалению так и не пришло, не могу оценить качество
Excellent.
Работает достаточно неплохо.
très bien
Заказывала у этого продавца две маски, черную и золотую. Пришли стандартно, чуть больше месяца, упакованы хорошо, срок годности в порядке, есть защитная фольга, по объему совпадают с описанием. Брала впервые такие маски, они довольно густые, как клей, поэтому не такие уж экономичные показались. Слипаются хорошо, немного больновато конечно на щеках, но терпимо. У меня точек нет, немного поры как у многих на носу расширены. После этой маски лицо немного стягивает, поэтому поры сужаются. Я наносила эмульсию, которую продавец положил в подарок. Очень понравилась, жирненькая поначалу, потом прекрасно впиталась и кожа чувствовала себя комфортно. Так что обязательно увлажнение после этой маски и ваша кожа засияет. Спасибо за качественный товар!
Good Service
hab noch nicht getestet. schnelle Lieferung.danke für Geschenk!
.
Очень быстрая доставка. Очень классно снимает чёрные точки ( и волосы). Очень хороший ефект. Вообще все круто рекомендую. Все очень, очень хорошо))
buena
Хорошо упаковано. Быстрая доставка. Еще не пробовала.
Упаковка хорошая, дополнительно положили пробник, не отслеживался, заказ сделала 24 января получила 9 апреля (Свердловская обл), считаю что виновата почта России. Продавец на связь не выходил, даже когда открывала спор. По внешнему виду 5, по доставке не снимаю , т.к. считаю косячит наша почта. По содержанию сделаю доп. отзыв.
всё хорошо, доставка быстрая,в деле не пробовал.
Доставка в Киев на отделение Новой Почты за 8 дней!! Крем густой, эффективный. Жена довольна, рекомендую.
Maska dobrá,velká bolest při její odstraňování.
В Москву посылка шла месяц. косметику еще не тестировала. все упаковки в слюде, до меня не вскрывались.
ātra piegāde ,laba maska !iesaku
Me gusta mucho.. Muchas gracias por el regalo
Parfait