SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An absolutely perfect and fast transaction! The eyeliner arrived quickly, and is exactly as described and pictured! The packaging is beautiful, and the brush for applying the eyeliner is exactly what I was looking for! It applies smoothly , evenly and neatly. I highly recommend this great store, and I will definitely be buying from here again!
Very fast delivery 5 days to the Moscow region, it is super fast. We buy eyeliner more than once, the spouses like it. Thanks to the store I highly recommend!!!
The order came very quickly, the eyeliner is very good, I take it constantly
Fast delivery, I like the goods, I take not the first time
Very convenient eyeliner, flexible brush allows you to draw any arrow. Does not smear, does not crack. Washed without problems.
Good eyeliner, delivery fast
It came very quickly, I did not even expect when I went to the Post Office. Very beautiful box, fashionable now color rose gold :) The brush is thin, it was easy and convenient for me to draw arrows. Keeps well.
I take it for the fifth time. Satisfied
Very fast delivery, does not flow super.
muy bien , no es primera vez que compro los productos de otwo, me gustan mucho.el producto trae diseño muy elegante .tarda más de un mes en llegar el producto , así que es mejor pedirlo con tiempo, que no te corra prisa .esta marca es recomendable
Corresponds to the description, it came quickly, everything is beautiful, well packed. Satisfied
It’s better to have a softer brush because the eye area is delicate.
Super liner!!! Very beautiful thin line comes out. I'm happy. It is convenient to use. Thank you for the fast delivery of the goods.
fast delivery.. i recommend it
My favorite eyeliner! And does not wash off with water, and not too persistent to only soak off the special agent!
17 days delivery. The quality is excellent, very many times I order the goods from this store
Buying my second one
again good
Cool inexpensive cosmetics. I order constantly, comes quickly to Vladivostok.
Perfect!
Посылка пришла довольно таки быстро. Подводка хорошего качества, сохнет быстро, водой не смывается. Я довольна, возможно, что закажу ещё)
excellent
Доставили в Украину за месяц. Трек не отслеживался. Очень хорошо упакована подводка,тюбик маленький но удобный,кисточка тоненькая. Подводка не размазывается,быстро высыхает и не стирается. Буду заказывать еще.
всё ок. .
foarte bun,foarte rezistent
I haven't used it yet but it came has described
otimo
Very good, fast shipping
Ha tardado casi un mes, el paquete muy bien envuelto en papel de burbujas y cada producto en su propia caja, todo el material ha llegado en perfecto estado. El producto en sí es muy líquido, por lo demás todo correcto.
Подводка супер, смывается очень просто, не мажет. Мне показалось что она как силиконовая идёт
Рекомендую. Подводка суперская, очень стойкая.
легко смывается, попадёте под моросящий дождь и прощай стрелочки, но удобная тонкая кисть. Продавец здесь неприятный
It is my third order! Great product and perfect store.
Super recomendo!!
Подводка пришла быстро, хорошо упакована. Не бледная, ложиться хорошо. Рекомендую)
Подводка идеальная,хорошая кисть,выводит тонкую линию!
Подводка жидкая очень, плотность цвета только после 3 слоёв, действительно водостойкая, кончик кисточки срезан криво(дефект видимо)
Очень хорошая и качественная подводка. Во-первых, удобная тонкая кисть, которой удобно рисовать стрелки. Во-вторых, рисует чёткие матовые линии. Я довольна этой покупкой, единственный минус, это долгая доставка (50 дней).
Всё просто супер
Increíble, es precioso y muy fácil de usar para el maquillado, es muy resiste no solo al agua si no tambien al roce. Totalmente recomendado. Calidad buenisima
посылка не отслеживалась, но пришла очень быстро. Качество хорошее, упаковка целая
Мега быстрая доставка в Киев. За 2 недели пришло Стойкая, линии получаюсься тонкие за помощью кисти. Я рекомендую!)
Слишком длинный кончик кисти, трудно аккуратно накрасить стрелки. и сам кончик не тоненький- буду пытаться ножницами что-то исправить.
Подводку для глаз получила, доставка быстрая, фирма мне нравится. Продавец общительный и ответственный. Всё супер. Рекомендую!