SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pincéis de ótima qualidade. chegaram antes do prazo. Fiquei muito feliz. já havia comprado um kit desse antes e fiquei muito satisfeita.
produto de boa qualidade bem embalados chegou em 20 dias, tudo perfeito adorei.
adorei chegou antes do prazo!! É muitoooo lindo,vale super a pena , comprarei mais vezes ...
excelente
produto conforme solicitado, recomendo veio bem embalado, chegou em 17 dias.
Кисточки конечно для своей цены просто класс, но синтетика!!
Кисточки пришли за месяц, выглядят прилично, если неприятный запах. Жаль, что одна сломана.
عاديه
Хорошие кисти, рекомендую
Not the first time i have ordered these. Great for younger girls.
кисти синтетика. не очень.
PRODUTO EXCELENTE , VENDEDOR RESPONSÁVEL ...SUPER RECOMENDO
muito bom, boa qualidade e rapidez. estão de parabéns
chegou dentro de um mês em Aracaju. em perfeito estado, são lindos e muito macios, sem cheiro tbm. recomendo este vendedor!
Os pincéis chegaram em perfeito estado apesar da demora.
Minha primeira compra pela internet... e em 20 dias (chegou em São Paulo- BRASIL)... nao tive problema algum e é como na foto... detalhe um a um embalado RECOMENDO e muito obrigada to muito feliz
Recebi o produto, entrega super rápida! recomendo o vendedor
adorei muito bom
Comprei por EPACKET chegou em 25 dias são ótimos , recomendo o vendedor ...
Fiz a compra desejando que chegasse rápido e chegou bem rápido! Os pincéis são lindos, de qualidade e valeu muito a pena ter comprado. Obrigada por esse produto tão bom e pela venda tão certa. Super recomendo!!
O produto é ótimo , excelente vendedor ....Os pincéis são macios e de ótima qualidade são grandes e de cabo grosso ...comprei por EPACKET, chegou em 25 dias , sem taxa de 15,00 (os Brasileiros entenderão )...
Кисти класс !
The set of brushes is exactly what I expected and I'm very satisfied.
Muy rapido y buena compra.-Gracias
Comprei por EPACKET chegou em 25 dias , não pagguei a taxa dos correios 15,00... Os pincéis são de ótima qualidade., estou sempre comprando dessa loja e recomendo muito...