SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is super long, the mascara is not bad
Tsyna vidpovidav yakoti carcasses. A stayka, blasting with a thin ball, a good pro-military woman. I am infected with goods, I can use it more.
Mascara no מעריכה and condenser
Sent on time, thank you and happy new year
Top!!!! Loved.! Waterproof. Left me almost every Sabbath
This mascara is amazing, I who have short and steep eyelashes, it changes everything in no time! The best I 've been able to try in every brand and I 've tried quite a few. I advise you to try it once at least. He holds really well and removes makeup without any need. Received very quickly for France, thank you store!
Super Macara. No fly legs. The best thing I ever had.
The volume is good, the brush is small with bending. the order arrived quickly.
Mascara is chic, it lengthens well, divides, makes bulk, does not crumble or print
Product complies with the description. Very good quality. Fast delivery. Recommend.
Mascara is very good, and it extends eyelashes well, I recommend buying
The mascara came well smells beautiful!
FINALLY ARRIVED, VERY COLD,BUT LETTING IT WARM UP. LOVE THE CURVE OF THE BRUSH.
Thank you, the mascara is cool and the brush is very dyeing
The package arrived earlier. Put mascara gift Super! I recommend the store.
For a long delivery I take off the star, but the goods came whole and without marriage, the mascara is super persistent, and keeps in the snow and in the rain. It extends well, it is convenient to paint, the consistency is perfect, not too liquid or dry, but fresh mascara. Even better than that popular Vivienne clog, which dried up quickly, and the price is also high. I hope this mascara will last a long time and will not dry! Definitely recommend
As always super!
Great Mascara. Because of its texture, it holds up perfectly, does not crumble, does not smear.
Cool mascara, I constantly take it. Thanks store)
Mascara is great, it's my second time to order
ok.
Good mascara, as described
I have received the mascara, it is as good as always, I have not experienced it yet
I love this cosmetics. The quality is higher than the price. Everything is well packed and comes within shipping. Mascara is excellent, paints well, lies flat, does not crumble. Washed away in the usual way. All the products that I ordered from this store are all of excellent quality.
2 months delivery, in a regular mail package. But the packaging is not crumpled. I buy this mascara not for the first time. the quality is good.
Very ordinary mascara
Very cool mascara, I have already ordered a second one, I recommend to buy it, I like the eyelashes very beautiful, and I like how it is washed off black after it is not)))
The only one that arrived, the delivery is 2 weeks earlier, I don't take mascara for the first time, I don't order the rest of the cosmetics, nothing comes and the money is not returned
Cosmetics of very good quality, I like the design, the boxes are golden and pleasant to use. Mascara is waterproof, I ordered more. Thanks to the store, shipping, fast and free
The parcel was divided into 2 parts, the first arrived in just a couple of days, the second more than a month. All whole, well packed. In quality-everything is super!)))
Nice
Haven’t tried it on my lashes yet but looks good
Mascara is good, this is not the first time I take it, it took 1,5 months
Thank you very much store! I put a mirror as a gift. Nice.
Previously, I took only a Kitty mascara, I decided to take this one, it's not inferior, even more like it, because the cat when the new is very liquid and perfectly starts starts begins This one is perfect. I have almost no eyelashes, but thanks to the curling and this mascara they appear a little! Photo Before/After
I went to the parcel for more than a month, packed well, did not try, I will add a review later
Normal, came not packed, it surprised. It does not paint very bright, medium, very thin cilia, it separates well. I'll wear it if I crumble to add a review
The goods reached Israel quickly. The product corresponds to the description. My wife liked it. Seller recommend. All successful purchases.
Best Mascara
Súper bien
fast shipping
тушь полная, не сухая.красивая упаковка.2 сентября заказала 1 октября доставлено.
Cool mascara
Ok
Not a bad masquerade, well lies down, without lumps. Of course not ideal, gets dirty sometimes, but bearable You can take it!
products is exactly as described, long lasting look for more than 24hours
Good product, fast delivery, store recommended
я постоянно здесь заказываю. всё отлично.
Parfait
super it makes lashes long