SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
попробовала. на бумаге прям видны сальные столбики при отдирании. очень довольна. советую товар
товар не пришёл. продавец вернул деньги. лояльное отношение.
didn't received this,, I want my payment back.
Le produit n'est pas arrivé à la maison mais j'ai été remboursé le vendeur a l'air honnête, juste dommage que je n'ai pas pu avoir le colis
Não é um produto milagroso como nas publicidade.
Ok
Всё доехало хорошо, чётко. Дополню, как попробую
The prooduct has leaked in transportation, most of the stripes are damaged, haven't tried the product yet
Excellent, my order arrived. Thank you very much
Пришло вовремя.
Obrigado
not bed
parfait reste à essayer
Супер, постоянно покупаю! Но лучше делать на распаренное лицо спасибо продавцу
Llegó todo chorreado, las bandas todas manchadas
Kedvenc termékem aliról. Nagyon szépen kiszedi a miteszereket. Rendszeresen rendelem
Didn't even bother to wrap the jar with something. The cream leaked out half.
Nice
Delivery two months, I thought it wouldn't come at all. Haven't used it yet.
Order will not regret it, it will pull out black guts for injections, it took 35 days for a very long time, but it is worth it, you will not regret it!!
Delivery two months, I thought it wouldn't come at all. Haven't used it yet.
заказуйте не пожалеете, оно и впрям вытащит черные цятки, ехало 35дней очень долго, но оно того стоит, не пожалеете!!
Received strips without cream
It really does remove a lot of impurities from the pores, I have not had any irritation so far. I used it three times and I am very pleased with the results
All good. Duge a good Zab, I do not take it once again.
Arrived quickly and in good condition, I have not yet tried it.
Excellent service, arrived very fast
Slow reception and open packages completely
I took a similar one.. Ale Tsey caught.. Well, so-it went
Jzjdkxbdlsosochdksksksnbdjzkalalzbzbakja
The thing is similar to PVA))) ale on my grand bicycle of the zvivuvannya-not bad) no less than a banger of a gelatin mask and all podibni rite On your penny just top
I haven't used yet. Arrived before the scheduled date.
I haven't used yet. Arrived before the scheduled date.
Very good product removes most of the blackheads!
All passed all the yak in the photo! I was minted by the deputy
top
Everything is super, the expiration date is specified. There is an instruction in English.