SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
всё просто супер, таким пользуются в салонах
chegou tudo ok , agora só testar , parece ser de boa qualidade ,chegou rápido .
Es mucho más pequeño de lo que pensé, aún no lo he probado, no llego a tiempo, tardó mucho más de lo que dice
Chegou em bom estado. Pequeno mais serve e não toma mto espaço. Demora um pouquinho pra aquecer. Mas é bom!
Esta muy lindo, y muy funcional lo recomiendo! llego antes del tiempo acordado!
Tamaño pequeño pero Perfecto! necesitas un pedestal para ponerlo a tus pacientes o a ti misma, es de mesa. Tiene espacio para aceite esencial y para bolsas de té. Excelente! me encantó. Llegó antes de lo esperado
가격대비 가성비 좋아요 물을 max 눈금까지 넣고, 파워버튼 누른 후, 조금 기다리면 물 가열되는 소리가 들려요 연기는 안보이지만 근처에서 뜨거운 김이 나와요 너무 가까이 대면 화상을 입을수도 있어요
Molto bello e pratico, facile da montare e da utilizzare, bello anche esteticamente e essendo piccolo occupa poco spazio
물조절실패하면 화상 입을수있음. 머그컵 3/4정도 넣고 작동시키면 안전하게 사용가능 제품처음 사용하면 안좋은 냄새가 남
chegou bem antes do prazo, veio embalado tudo certinho. só achei que esquenta muito, ter um certo cuidado na hora de usar se colocar bem próximo ao cliente pode queimar a pele
Открыла аппарат через две недели , залила жидкость и включила по инструкции , он начал брызгать кипящей водой как чайник , хорошо что я не подставила лицо , иначе получила бы ожег лица , это ужасно . Он опасный инструмент , будьте осторожны .
Faz vapor bem quente. Demora um pouco para começar. Achei muito bom. Material de boa qualidade. Veio bem embalado. Recomendo produto e loja.
Je n'ai pas encore essayé. Ça a l'air bien. C'est petit je ne sais pas si ça va m'aider. livraison rapide
Klein en fijn stomer. Erg blij mee .en snel geleverd
c'est magnifique article passé vont commende vous ne serez pas déçu moi je suis trop contente
Aun no lo pruebo pero se ve de buena calidad. Lo probare
llegó muy rápido. la probé y es muy buena. me encantó. recomendada 100%
testei está funcionando TD certinho só não tem ozônio mas e vaporização .. a fumacinha não sai tanto Qt na foto mas o produto pelo valor é bom .. obg vendedor chegou MT rápido.
작동 잘됩니다! 스팀까진 한5분정도 시간이 필요한거같아요
gostei estou satisfeita, super segura quando acaba água ela desliga sozinha. mais acredito que deverá ficar atento pois poderá danificar o produto.
Esta bien solo que no tiene ozono no cheque eso