SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good plasters. Fully match the optical
The store is good, the order sent quickly. The parcel was received in Barnaul in exactly one month. The patches of this company ordered not once, the quality is super, tried on several different age and diseases of people. Everyone is delighted.
Все получила. Срок стоял на октябрь, а пришли 23 августа! Благодарю!!
The parcel did not pass customs. Ali got the money back. Thank you store for honesty
всё ровно но доставка не быстрая 33дня
oh, sorry I completely forgot to add comment and tick as received. thank you for quick delivery. it's really very helpful!
Took more than 7 weeks to arrive. It helps to relief pain only for a day. In the meantime, I have found better ways for pain relief with Tens/Ems massage device and doing stretching exercises.
Excellent patches (bought already about 500 in 3 years), I was helped with my knee, parents help with my back. Seller contact well
The goods didn't come. Customs fault. Included dispute and refund money
I take such constantly. Good ones.
Отличные пластыри. Очень помогают при проблемах с суставами и позвоночником. Посылка отправлена и доставлена быстро. Продавца рекомендую
Быстрая доставка. Продавцу спасибо!
Все очень хорошо и быстро, 2 недели!! Спасибо продавцу. Рекомендую!
Alles bestens schnelle Lieferung und original nur zur empfehlen
продавец образцовый, патчи отличные! заказываю 2 раз и снова все чётко! упаковано в коробку, ничего не повредилось. спасибо и удачи в делах!
постоянно покупаю в этом магазине пластыри отправка очень быстрая и качественные
Как всегда, доставка- молния Спасибо!!!
Отличный товар заказываю не первы раз продавца рекомендую
все супер, пришло без обмана, вроде помогают. беру второй раз. Продавец хороший
отличные пластыри. ощутимый положительный эффект
Заказываю дедушке уже не первый раз. Говорит, что помогает
Отличные пластыри! Очень хорошо обезбаливают, при межпозвоночных грыжах, грыжах Шморля просто спасение. Отправка магазином очень быстрая. Подводит только перевозчик в стране доставки. Покупаю второй раз, в первый раз посылка дошла за 19 дней, а сейчас полтора месяца непонятно где была, видимо новогодние праздники сказались, да отмена авиарейсов из-за низких температур. Огромное спасибо поставщику!!! Будем заказывать еще, и не раз!!!!
Пришло очень быстро, всё хорошо упаковано.