SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exellent service
Не первый раз уже заказываю.Все очень хорошо.Продавца рекомендую.Заказ оформила 30.03,а 09.04 уже пришел.Очень довольна цена,качество и сроки доставки.
отличные пластыри
Спасибо продавцу! Очень быстрая доставка - за две недели. Беру уже не первый раз. Все хорошо.
Доставка быстрая, отправка моментальная, пластыри волшебства не делают, но лечат. Продавцу - заслуженные 5 звёзд!
быстрая доставка, товар качественный
Excellent! This product fits the description. Very fast shipping. I recommend the store.
Good! Thank you store, you are the best!
Заказал в очередной раз (уже 5-й или 6-й). Как всегда все четко. Правда, на этот раз доставка заняла более 2-х недель. Иногда доставлялось за 10-12 дней. Но, по сравнению с другими доставками, это все равно отличный результат. Пластыри «свежие»: изготовлены в феврале 2019. Спасибо продавцу за стабильно четкую работу! 5 звезд!
Я, очень довольна своим товаром. И хочу поблагодарить своего продавца. Хочу ещё заказать своей сестре и дочке по их прозьбе. Раньше мне они не верили верили, пока не испытали пластыр на себе. У нас их продают коммерсанты в 2-3раза дороже. БОЛЬШОЕ ВАМ СПАСИБО! ПРОЗЬБА К ВАМ - НА БАНДЕРОЛИ ПОСЫЛКЕ- ПИШИТЕ МОЙ НОМЕР ТЕЛЕФОНА ОБЯЗАТЕЛЬНО, ЧТО БЫ МНЕ ЗВОНИЛИ С ПОЧТЫ КОГДА ОНА ПРИДЁТ. ХОРОШО? СПАСИБО, Большое!
Быстрая доставка! Брал по акции 40 шт за 2тр. Пластыри все поголовно хвалят. Брал маме и жене. Говорят, что помогает... Спасибо продавцу!
Товар получил очень быстро! Товар хороший.. Всем советую.
Пластыри свежие, февраль 19-го, пришло за 2 недели
Очень нравятся пластыри. Хорошо снимают боль и лечат. Огромное спасибо продавцу за быструю отправку. Любим ваш магазин.
Качество товара соответствует описанию, доставка две недели. Заказываю третий раз. Срок годности с запасом, эффективность товара хорошая. Продавца рекомендую.
Супер быстрая доставка 2 недели из Китая, спасибо продавцу. Заказываю маме уже третий раз у него же, никаких косяков и проблем, сроки годности в порядки, в этот раз срок годности до 2021 года. В этот раз по акции заказал 40 штук за 2000 р. Рекомендую этого продавца.
Дошло за 2 недели. Трек отслеживается. Свежие. Срок годности 2 года.
All OK
I order 2 times. The patches really help. Very much helped to relieve pain when a knee bond was torn, helped to relieve pain when the wrist protection of the nerve. Ooooooooooo big plus fast shipment and delivery. We came in two weeks earlier. With the store did not communicate-there was no need. The seller and I recommend it. There were 10 stars would put them. Good luck and prosperity to you
Buying from him always helps.
Достаточно быстро доставили
I'm putting respect on the store! But!!! I never received the goods. The seller's guilt is not in it. Just ukrpost, the most "best" mail in the world, took two parcels (including from this seller). I wrote a statement in September to ukrpost, to return the parcel from the central warehouse at the place of receipt, what would they send. Everything was sent out and reliable. No reply or greetings more than a month after the statement. I will come from a business trip, I will put everyone to the wall .... thank you for your understanding.
Excellent store
As always good.
On my lipstick. Perfect jersey. delivery., preporchvam on vsychki!
Отлично
I got it very quickly. I take not the first time from this store. All at the highest level. Thank you so much!
Everything came perfectly, very good patches, I recommend both the goods and the store.
I already buy in the 4th or 5th time. All times are fine. Shelf life-up to 04.2023
As always fast shipment, fast delivery, stable goods quality. I take the goods not the first time. Reliable store!
Is very Help
I order the second time, only the store changed, drugovo waited 4 months. This seller advise, a month.
Наконец-то они дошли до меня! Люблю эти пластыри, они реально помогают! Спасибо!!!
Thank You ~
Very fast shipping
Helps from pain in the Spen and knees I recommend ordering not the first time and myself and parents all helps 5 +++++
thanks ++++++++
Спасибо! Доставили очень быстро.
все четко
Больше спасибо за быструю доставку. Беру второй раз. Сестре помогает для лечения коленей и плеча.
До Краснодара 3 недели. Трек отслеживается полностью. Заказывал не себе, поэтому за качество ничего не скажу. Пакет пришёл целый.