SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
igual ao da foto
Всё хорошо, товар получен. Под Питер за 50 дней.
Ok
Have to try soon, thank you✨
как всегда , супер
good
доставка ужасная
супруге понравилось .. хорошая штука " очень классная! "
правда доставка два месяца,видимо пешком из китая шло
Все хорошо
I did not have brushes in the kit, but I was not upset, because I constantly use such eyeliner and brushes enough from previous cans. The quality of this company is super! I took another firm-threw it away, it was scary. This one does not smear and does not spread at me for a day.
.
Just like the description. I love it.
Отличная подводка, достаточно стойкая. Мне понравилась.
The order did not come. Have returned money
Somehow strangely crumbles and falls asleep. But then it's frozen and all the rules. I thought there would be more helium structure. Keeps well. But if desired, you can wash with water
He arrived after two months. It wasn't the store's fault. Aliexpress gave me back the money. This eyeliner is very good.
I thought the jar will be bigger, but still delighted
The order was received from the 2nd attempt. For the 1st in the variety returned money. I waited a long time. I liked the liner. Thanks store
The eyeliner is just super. Well draws arrows. Soft and economical, enough for a long time. Recommend
Delivery two months, this is terrible ((
Accurate
I received the eyeliner quickly enough!! I haven't used it yet. I definitely recommend the store! And I'll order it myself!
The product didn't arrive but the store returned the money
Super Excellent eyeliner, came quickly less than a month. I'll take more.
It's pretty small, but it's nice for the price. It comes with the brush. It works perfectly.
Arrived before trmpo! Creamy. Easy to put on. Satisfied
Super fast Delivery. Top
It's the best of all, I love it and I buy it all the time
Ordered black came brown.
Girly, fire. I went to a rock concert and never crawled. Durability is excellent. The makeup remover with oil did not take, only smeared, wiped micellar. In general, the durability is excellent)) allergies, irritation or credit was not, everything is fine. I recommend!
Eyeliner is good, the order is satisfied.
I use the now since prolonged and am really super satisfied. It holds all day. Smeared don't. Easy to apply.
Good quality. Reko enduyu