SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришли патчи, но еще не пробовала. потом дополню отзыв
патчи нравятся, заказываю уже во второй раз
Очень хорошо.Все соответствует описанию. Спасибо!
пришли быстро! качество нравится. ношу минут 30-40, отеки уходят, вид свежий.
Долго, только, посылка до Волгограда добиралась. 2 месяца. Ну пришла - уже хорошо :)) Упакованы качественно, всё целое, не помятое. Продавцы общительные ребята, идут на встречу. Если результат понравится , буду ещё заказывать в этом магазине.)))
ok
пришло через 2 месяца
Спасибо,быстро пришла посылка
Aun no lo he probado
посылка шла очень долго.я заказала 9 декабря 2018 года. А получила 21 февраля 2019 года.Я даже открыла спор, когда пришли все сроки.Продавец объяснял трудностями перевозки, но я много раз заказывала товары и никогда такого не было.Да и ещё хочу от ёжить товар не отслуживался.
chegou bem rápido.
получила,ноне пользовалась,так что написать пока нечего
Good item . Revived within 1 weak thanks
заказ не пришел,но продавец отдал деньги
Great patches. I order not for the first time. I store in the refrigerator for an additional lifting effect))))
Order came so early. Tnx store
Заказала второй раз у этого продавца, качество товара хорошее, продавец отправил быстро товар, ждала заказ почти два месяца, но это по вине нашей почты.
Все пришло во время, все отлично. Рекамендую
Качество проверим позже )))
Морщинки конечно же никуда не исчезли, но с утренними отеками патчи справляются хорошо. У меня чувствительная кожа, раздражения никакого не вызвали
уже заказывала эти патчи, хорошо увлажняют. доставлены быстро, сервисом магазина довольна.
Really fast delivery , So happy! And glad that I find this store!
Все соответствует описанию. Пришло очень быстро и на дом, был очень удивлен. И спасибо продавцу за подарок.
a voir à l'usage
Не первый раз заказываю. Принесли домой СДЭК. Рекомендую
I just got them and haven't used them as of yet.
хорошо
заказываю патчи уже второй раз, мне очень нравится. теперь они продавец и доставку улучшил. как только заказала, пришел трек номер через СДЭК, там же и отслеживался, принесли покупку курьером домой. спасибо огромное:)