SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little small but well detailed compared to finish the raw material
gostei muito, igual na foto ❤️❤️❤️❤️
The brushes are not packaged separately, which is a minus in my opinion.
demorou muito mesmo achei que nem vinha mais, nas chegou pelo preço valeu, são pequenos
Ótimo produto
Only took longer than expected to arrive. But came full is good condition
Thank you store
Super fast 20 days only, arrived very early. Loved my brushes. Exactly as advertised. Will buy more times that store sure.
Price Super worth
It took a little more arrived
bons
Gostei muito do produto
Took longer than anticipated but am satisfied with the product.
Muitooo Bomm
Like so slow to arrive
Like product is great worth
رايعه كما في العدد كما في الصورة لكنها صغيره انها مميزة للعمل و جيده و ناعمه احببتها بحجم الكف
Everything is fine, my wife liked, each brush is packed separately, 5 stars!
Ótimo
Coooool
top
I arrive in time, store fulfilled shipping thanks
Package received today. No problem to report. The delivery time is quite long but I knew it. I hoped to have it at Christmas for my little girl but it will be with a little delay. I recommend the store
Pędzelki made perfectly you can not get attached to anything. Recommend though long standby time
The bristles are supermacias. Loved!!! Came 20 brushes.
Very good, the hairs do not climb out
The product came exactly a month later in Ukraine, everything is fine, the brushes do not shed, as for themselves it is very comfortable)) I recommend
very nice and fastest delivery
11.11.2019 the order was issued, 02.01.2020 received. Each brush in its individual package. Very soft, pleasant to feel. Hope to use will be good.
Awesome
ok
super