SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар соответствует описанию. Продавец отправил все быстро. Заказ отслеживался. Доставка в Украину службой ePacket очень быстрая. Из упаковки достаются с трудом. Но не смотря на это со своей задачей справляются на отлично. И кожа после них пахнет приятно зелёным чаем.
мне нравятся,беру не первый раз,приятно пахнут и хорошо впитывают
доставка очень долгая более 100 дней. в целом салфетки выполняют свою функцию
Доставка два месяца. Салфетки сухие, подходят для жирной кожи, убирают жирный блеск. Свою функцию выполняют. Мне понравились, буду заказывать ещё
Полностью соответсвует описанию. Приятный запах зелёного чая. Хорошо убирает блеск с лица, помогает ухаживать за порами. Посылка пришла почти на месяц позже окончания срока защиты.
Amazing in terms of usage and smell and would repurchase!
The product is as described, it seems it's a great material as well.
2 месяца до мо. Реснички супер. Заказываю 2-ой раз.
Очень нравятся эти салфетки, беру их не первый раз. Впитывают хорошо, создают матирующий эффект.
Отличные салфетки, имеют приятный запах и хорошо матируют, до Ростова-на-дону доставка месяц
Замечательные листочки, имеют приятный запах зелёного чая и прекрасно удаляют блеск с лица.
хорошие салфеточки. прям в восторге, кину ещё в корзину дожидаясь скидки
Все отлично, единственное шло два месяца до Краснодара. Товар соответствует описанию. Приятно пахнет
I 've been buying it for the first year! Highly recommend!
Delivery Week, excellent quality, I take it not the first time
Excellent.
top
всегда беру их, они толстые и хорошо впитывает, единственное, очень долго шли
very good quality and fast shipping. it's the third time I buy from this shop and I'm always satisfied.
I order it for the second time. The best matting napkins I 've tried. Do not wash cosmetics
All, OK, delivery 2 weeks to Moscow
Normal napkins, from the package is uncomfortable to get, several pieces at once are captured. absorb well.
Napkins are excellent! I take it all the time! Delivery is always fast to the Post Office.
Great!!!
Nice napkins! I take not the first time, I was looking for such. Green tea is the best.
Quality and smell Super, thank you. Recommend.
I buy an inn for 2-3 years! It's with green tea. Better napkins have not yet met) Highly recommend! I will use it further!
I order this product to my wife constantly. Delivery is fast, the quality is good. Recommend
Excellent napkins, absorb well. For oily skin, saving, especially in the heat. Delivery to Moscow was not fast and without tracking, put in the mailbox. It's been almost two months.
Good product quality and fast shipping
Took a long time but it’s good.
The order is received, everything is fine, I recommend the store.
Thank you!
Damage never received but refunded!
Delivery is long, the product itself smells very nice and tasty, bamashki perfectly cope with their work
Perfect!! Super quick delivery too ! Would highly recommend. A***
Never received, but received refund. It is my 3rd purchase, previous 2 were ok.
The order came for a month. All right, napkins work well. Seller recommend.
Very good recommended
Everything's fine. Did not use it yet. Tissues has strong fragrance.
Absorbs oil, very good product
Second time I order. Despite not the most convenient to open the packaging, I consider the best in quality.
Súper bien
Everything is fine. I order for the second time and I will continue to order. Delivery is fast. Napkins really like. Sufficiently dense and quickly collect excess fat. Who has a oily or combination skin type I advise you to order exactly dense napkins.
this goods is working super
Nice product
Perfect, I will order more and more...
Пришли! Но очень долго до МО!
товар не дошел, но деньги вернули
Excellent product