SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ecellene quality , fast shipping , top store good dialog.
As picture
great store
Très bien
As described
Perfect size and color
muuuy bonito el color,me encanta lo único que a llegado en casi dos meses.
Bxbxbx
It was very long (two months)
Wszystko w miare szybko dotarlo, bez wiekszych komplikacji. Kolor zgodny z opisem aukcji. Polecam i sama będę kupowac więcej.
thank you
Loved. Great value. Though it took a little (over a month), like the service. Offered a little gift!
White color was not enamel, but with this color you can well make a translucent marble on your nails!
It ok. Mine was really thick and slightly lumpy when it arrived. I’ve used it, it’s harder to put on but ok for home use
Great colours, good sized bottles too, free gift as well. Thanks
I accidentally received the wrong product, but the store was kind enough to resend me the right product when the wrong product arrived. Now I received the right product. 5 stars for you because you deserve it. Keep up the great work and thank you so much for your help!
Перший times мені прийшов настільки гарно запакований nail, подарунок прийшли stickers манікюру, баночку приємно тримати in the hands of the що якісно зроблена Chi then скло chi just якісні cloth пластмаса, lacquer середньої in 'язкості❤️❤️❤️
The goods did not come, the money was returned
Invited Only c 'for והמוכר sent well gift
All varnishes are good, they align themselves. Came for 3 weeks, while satisfied
Delivery to Ukraine is very long, 50 days, sent through Kazakhstan, tracking only to it, and then silence, the color is chic, this is exactly the khaki color that I could not find, tight, can be applied in one layer, the bottle is glass full, as a gift the store put the gray tape, Very nice, but for such delivery took one star
Good color in the sock did not try
I take so much to Spain 2 months
Packed well, arrived in 20 days
Excellent, the store put a gift) Thanks!
Excellent, the store put a gift) Thanks
The parcel came quickly, the varnishes were packed super well (2 photos), and the gift was put by the store (sticker), very nice, thank you very much! Bottles are large-15 ml, filled completely. Seller recommend!
amazing colour lasts weeks thanks
Color does not reflect the color in the picture
Thank you for the gifts. .. Ordered top and base. .. All came) only on bottles there are no names where the top where the base .... they are the same
يجنننن