SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US $1.9
US $7.65
US $4.44
US $6.89
US $4.16
US $2.27
US $3.45
US $3.35
US $2.0
US $5.83
amei
Excellent conditions and I already tried the product in pink presentation and it was muyyyy well that's why I bought thisI leave you my before and after only with 7 days of use
Good
Well packed, all whole, delivery long
I liked it very much, I will order more
Has received in excellent condition serum, but has not yet tried.
I arrive before the estimated time, excellent presentation.
Alles top
excelente
Very long went, the goods are excellent, but China manufacturer
Very long delivery, more than two months.
Now to test the product and I arrive good time if I recommend
All right, not tested.
Not the first time I have brought this product and was happy with the results so have repurchased. leaves face feeling very soft after use and had some effect in lightening darker patches.
It went for a long time: almost two months. I order not the first time
.
The goods are not tracked and not come.
fast shipping.will give a feedback after using
Super !
Excited to try this
Delivery is fast, the whole came. The smell is neutral, has not yet tried
Leaves skin soft and does not feel greasy
It was about a month, the packing of a thin doll, not quite like this product. cardboard box is crumpled, the bottle is not damaged. the bottle is not filled to the top, the liquid is viscous, but on the skin after application does not stick, has a pleasant smell
Shipping is long. Almost 2 months. Timing is, plastic jar
Thanks passed the whole and I'll order the bistro.
good
Everything was fine and safe and very quickly
Cool thing noooo little)))) take several at once
Good
fast shipping thank u sooo much store...
Packed was good, nothing crumpled, took in reserve for gifts, so I do not know how to act, but most likely like a million similar serums.
Super well, it's my 2 order in this store and everything I buy has pleasantly surprised me, my skin is very delicate and dry by chemotherapy treatment, even The bad color I had is gone, I thank the store for shipping so quickly and for its products of such good quality and price, now it's my favorite shop!
Excellent!
Good and fast delivery