SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хороший товар
Все целое. Набор супер. Спасибо продавцу.
Неплохой дорожный комплект, посмотрим в эксплуатации
Не орошиц набор. Нужная вещь. Спасибо продавцу.
super
Все ок
Понравился набор! покупкой довольна. Спасибо продавцу!
Хорошие баночки. Я брала для спортзала, чтобы не носить с собой пакет с шампунями и гелями.
доставлен за 24 дня, это самая быстрая доставка на алике у меня) товар отличного качества, не помят ( хотя и упакован в обычный пакет серый), не протекает, хотя немного пахнет пластиком но думаю проветрится, в общем меня все очень устраивает) рекомендую продавца)
very good quality
good item as described
seems good
Заказала 14.10 забрала с почты 14.11 ! Супер , осень хорошие баночки для путешествий
Chose the blue color, came Green. Delivery to Belarus month.
Cool jars, neatly made)
Good
Thank you. Everything is fine :)
Came quickly) with the store did not communicate, jars are cute) I like) all as in the picture
Received quickly. Product looks good but the packet isn't intact. BTW Fast delivery. Recommend store.
very good :)
Very satisfied. Mini set is what you need for travel
i love it
Très bien
All in accordance with the description. Packaging is a thin package without bubbles, but everything is whole. Shipping is long, but we were not urgent. All OK
All as in the picture) went to krasnoyarsk for almost a month
Everything is super!
Such babies, thank you! Very convenient.
Доставка полтора месяца, никак не отслеживается. Упаковка - только пакетики, но дошло в целости. В целом, описанию соответствует, но есть риск, что по дороге раздавят...
Доставка до СПб около 2 месяцев, трек частично отслеживался до границы и по прибытии в мое отделение. Действительно крошки, для путешествия на выходные. Но очень милые) Пользоваться буду.
хороший товар, пришло быстро, советую)
muy bien
Прелесть. Я довольна, то что нужно, когда только ручная кладь
Produit conforme livraison rapide
ils sont superbes
nice as the description!
Thank you, all is well!
Great product!
bien reçu
super fast delivery . Thanks :)))
good packing and good qualith, fast delivirjng, no smell...as in description
perfecto
Доставка 22 дня. Отличный дорожный набор. Качество превосходное. Кроме двух бутылочек и двух баночек для крема и одной бутылочки для спрея, еще лопаточка для нанесения крема и пипетка. Большое спасибо продавцу за отличную работу и удачи!
Хороший набор. Рекомендую
Good
Thanks!
Заказ делала 11 ноября 18 года, а пришёл 13 марта 19 года. Очень долго ждала. Но товар неплохой. Без повреждений. Очень удобный дорожный набор. Всем рекомендую.
thanks
Пришли максимально бысто, маленькие, очень... На пару раз если короткие волосы и в бутылочке шампунь, на длинные не хватит, В поезд там или в поездку котороая займет сутки пойдет Цена порадовала и доставка Советую
В мск дошёл быстро. Примерно 2-3 недели. Все как на фото. Все нравится. Спасибо продавцу
super net afgeleverd alleen jammer van sticker