SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Продавец хороший, товар отправил сразу. До Уфы дошло за 11 дней. В подарок ещё положил маленькую жёлтую резинку. Для подтягивания и других упражнений нормально!
Very good resistance bands. Arrived within a reasonable amount of time. Came inside a carry bag each band neatly individually wrapped in its own plastic bag. No defects or odd smells. Very good bands. I've been training for about 3 days now using only the red and black one, since I'm just a beginner. I definitely feel the same resistance as I do with weights. The door anchor is very nice. I use it for facepulls. I haven't used the handles yet, but I'm sure they're great. It's just that you can't up the resistance by grabbing the band closer when you use handles.
Everything is perfect. The quality is at the rendezvous. Neat packaging that makes its weight. There is no "force" correspondence, but is it necessary? Notice issued after use. I recommend it
Looks good quality, and the smell, like a natural latex smells, stretch well, handles and mounts are quite reliable.
very good quality
Rubber bands norms If you need the same for each hand then you need to take two sets Handles flimsy
Good rubber bands, like any other brand.
Just what q is described, the quality i haven't tried it yet but it seems to be fine.
Shipping very fast. In 2 weeks i was home.
Great kit! Exactly like advertised, looks like good materials. Shipping and delivery were super fast. Recommended product and store!
ótimo
Отличный набор резинок для любых нагрузок. Всё, как в описании. Очень удобна петля для двери. Продавцу спасибо.
very good
A+++ product and supplier
Всё очень круто