SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
brush is very good but it arrived totally scratched
Delivery in France in about 20 days. No communication with the store. Strong smell of rubber. Impression that the brush has already been used because hair in it.
Excellent quality and tamsño
Good
All very good
Perfect! It's the second one I buy, my daughter found the first one so good that she was using it, that's why I've ordered another. Top detangling and not hurting!
nice
Brush Super!!!! Recommend purchasing even for chrzesniaczek because Worth.
Several plastic bristles bent during transportation. The massage itself combs and untangles the hair is not much better than my usual pure-bristled boar. Buy at your own risk.
For my hair (long, thick, but thin) the comb is perfect. Does not electrify hair, perfectly painlessly untangles knots. The parcel was received a month after the order. I recommend the product and the store.
Very Nice
Troche for very wystajace, hurt in the head
good
Quick livrare. Descurca foarte Bine Parul
❤️❤️❤️❤️
Super. Delivery in 3 weeks
Very fast shipping.
Perfecto
Excellent very nice
excellent quality, thank you.
Very good brush. Hair after rozczesaniu are very soft
Good product.
Massage super comfortable handle, bristles smooth, plastic prongs prickly and so in general Super with the store did not communicate and because of this 3 stars
Super nice to Presents. Thank you very much
Do the work
Brush sensational, rozczesuje wet and dry hair without any problem.
Fine! No spheres to the points.
Comb powerful, class!
Delivery is fast. Brush for hair as a whole liked, light, conveniently lies in the hand. But for my sensitive scalp, the main line was a little scratched) came in the box, and still a little wrinkled, but I think I should lay off.
Just like the picture works well and leaves my hair shiny.
good brushes
Well made and quality bristles. My favorite brush !
The shipment period was very long.But the package was well done.And the brush is perfect.Thank you
Sharp end little drapią scalp
Very sharp wire bristles.
very good for thick hair
I AM VERY SATISFIED
расческа супер!!!!!!!!!!!!!!!
Muito obrigado e como sempre TOP !!!
Brush was a bit damaged when it arrived. Longer bristles are flattened and out of shape
Long shipping
had eerst n kapotte borstel , dat doorgegeven ,en kreeg meteen n nieuwe gestuurd , dankjewel
Great quality brush. Would buy again
Están muy bien, es el tercero que pido!
todo bien recomiendo igual que la foto
Good.
С прадавцом не общалась.Первая очень мягкая и как бы массажная,вторая жоще,но тоже классно расчесует волосы.Спасибо продавцу.
жесткая просто жесть
Muy buena calidad. No hace daño al peinar.
Produkt nie dotarł, ale sprzedawca zwrócił pieniądze.