SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. But a little less than this you earlier kupiłam from other store. Recommend
Great, as described !
Great product
Great product as usual
I order such a comb not the first time. Perfectly Combs long and wavy hair. This time the quality is not very good. Few bristles on the comb, bristles of different lengths. As it will be in action-I do not know.
Great comb
Satisfaite
super
All OK
Polecam
Brush consistent with the description. Actually well Radzi wearing with rozczesywaniem even very long and plączących up hair girl, which from when we use this brush never skarżyła up, something it pulls. My półdługie hair also tend to be more smooth for long and raised U root. Only niedogodnością is extracting hair after combing-can't do this one przeciągnięciem palm, but not of it too much problem. General-not narzekam
Brushes hair well & hairbrush fells good in hand & on head
Great comb! It does not go quickly-but the quality is satisfied.
Super
Cool) I order not the first time such, I really like
A good comb, slightly larger than usual in size. Come quickly!
Super, now solved problems with combing hair daughters thank you, and delivery fast
Super good, I love it.
Good one
The comb is cool, for long tangled just right. Recommend
Excellent Product
i received the package thanks
дуже класна щотка
Brush Super! Perfectly rozczesuje very long hair!!!
As description
Tried. As narazie OK. Without any defect. Light.
I didn't receive my order, I've been waiting over 2 months. Full refund without any problems
Goods consistent with the description, it already 3 brush this type. Is good. Shipment 2 months
All OK goods consistent with the description. Recommend this store.
Best brush in the world!!!
Zamówionye 11.11, provided 02.01. Brush OK logowana. Some cloves skrzywione (I think in delivery).
super
Great and cheap brush, my hair is like plątać and this brush gives advice, better than Tangle Teezer. As most recommend, though czekałam almost two months.
Super
Super
Recommend, brush not pulling at rozczesywaniu. Convenient for Reki.
Suggesting the multiple pozytywnymi opiniami with internetów zamówiłam this brush. Tell sincerely that is great. Recommend. No lint hair and massaging your scalp. Worth buying;)
Great comb. Made qualitatively. Well Combs long thin hair. It was less than a month. I advise you.
great
Product not reached But zwrócono me money.
Goods consistent with the description
i like a quality
very fast shipping (3 weeks on X-mas period). Amazing, thanks. recomended
Love it. Best I’ve ever used
Item received, everything is working, everything is fine, quick download.
Miraculous.♥️ ️
Shipping 2 months
ok
Super brush!
Shipment dotarła to me after 2 month. But all comply with the description;)