SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came. Whole. The store put gifts in the form of stickers .. Thank you.
Megolong shipping. Powder fine
True to the description.
Corresponds to the description. With the store did not communicate
I like the color I will order more
The order did not reach
Very good quality, very pigmented, i have bought several times other colors and all of perfect quality, i recommend
not yet tried the magic but I ordered many acrylic from this store, so expected that this one is no different from the rest that works as described
I ordered 2 colors, the package unfortunately did not come, as the store did not rest, the money was still returned.
Fast delivery, beautiful colors
In the case i did not try, but it looks really like powder. Under the lid there is a special protective film, so that during the delivery does not crumble.
Perfect
Good, small, straight white. I use this pink to strengthen and very satisfied
The product corresponds to the description. Well, delivery is terribly long three months
Muy contento
Получила,но ещё не пробовала
Пудра на вид класснючая ещё не пробывала, единственный минус заказала желтую а прислали золото но это не проблема, цвета насыщенные и красивые я довольна. Буду ещё заказывать.
соответствует
товар не получила, деньги вернули
в работе ещё не пробовала,но баночка хорошая,и по количеству материала соответствует
Хороший акрил. Плотный пигмент,но не пачкает при лепке. Для градиента очень хорошо,для лепки средненько...но лепить можно...с прорисовкой гелем получилось даже очень неплохо. В целом, рекомендую. Доставка меньше месяца.
Товар шел очень долго почти 5,6 месяцев но пришло все полное целое
Works well, very small, Should buy two at time to last longer.
полная баночка
me encanto su color es muy exacto
colours exactly like picture. very nice thank you
спасибо огромное, цвета яркие, насыщенные
спасибо огромное, цвета яркие, супер
Sets very well , strong nails, color is darker/more purple then thé picture.
Все ок.
LLlego muy bien sellado es de un buen tamaño gracias ahora voy a ver que tal está el color
Bien todo. Envio rapido y funcionan bien. Recomiendo. Color que brilla en oscuridad. El rosa de la foto es de otra marca.
perfect
Hele mooie felle kleur! Precies zoals verwacht!
brilha mesmo muito no escuro. muito contente vou querer mais
Товар так и не пришел, не смотря на продление защиты. Но продавец сразу вернул деньги. Очень порядочный продавец!
все нормально но красный цвет на половину
Perfect i Love the colour acrylic from this store !!!