SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super thank you
Me encantan !!!!!!!!!
Super
Ideal
Duge m 'yaka on the dotik, bought my mother, I'll lock up the sea! Kolir yak in the photo of the store.
Puiki kokybė, greitai atvyko, rekomenduoju
Super soft! Love it!
Bien
Super
Exact description. I love it.
Pleasant, thin fabric. With its task copes. delivery fast, T. K. Combined several parcels, very convenient.
Excellent.
Two weeks to Chile thank you very much, second time I buy very good quality
Conform to the photo, they are super soft I love
Thanks
As it appears in the photo, super soft, thanks to velcro it can be adjusted and is large, enchanted with purchase, highly recommended.
OK
están súper suaves y muy bonitas recomendables
used for nighttime face wash routine. but started pilling after first wash...
On a big head will not fit
very soft, exactly like the picture, and it fits well. The only down fall is if you get it wet from washing your face it doesnt dry all the way overnight.
держит волосы хорошо и позволяет наносить макияж
Corresponds to the description. Soft bandage... everything is fine. Advise. Before the MSC was going on weeks 3
Exactly as in the description. Headband with soft and very practical velcro. I'll definitely buy another one.
Cool headband on the head, the color corresponds to the picture. Fastened at the back with Velcro, so it is easy to adjust to the size of the head. The track was tracked, I will order in another color
Order came quickly! The bandage is good, soft, it keeps normal, it will go to the big head!
I liked the bandage, it will go to the big head!
bom.
Comfortable soft headband for the head. Velcro holds normally
Fit though see how long will withstand