SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מדהיםם מכשיר מעולה
very good product, useful. Recommended
быстро приехал. это второй мой гаджет этой фирмы, мне нравится. после использования добавлю отзыв. спасибо большое?
За эти деньги хороший аппарат. Качество пластика отличное, микротрки ощущаются
מכשיר ממש טוב להורדת הכהויות והנפיחויות מתחת לעיניים. מוכרים מכשירים כאלו בהמון כסף. וזה זול ומספק את הסחורה. מומלץ
de tous les appareils EMS que j'ai pu utiliser , c'est le meilleur par contre j'aurai aimé qu'il y ait la fonction froid aussi , ca aurait eté parfait
Быстрая доставка, Все работает, есть подробная иструкция, я довольна
كيف موصوف فالصوره
perfecto
llego en muy buenas condiciones y buen tiempo lo estoy probando
Merci au vendeur, je suis très contente de mon achat. livraison hyper rapide. je l'ai acheté pour les très bonnes évaluations des personnes qui achètent la marque. j'ai hâte de l'essayer.
Muito eficiente
Lovely small machine it’s the 2nd one I buy I this brand. I travelled and used this machine also for my face as the other machines took too much space on my luggage. I recommend this machine and brand.
the product is very good and useful fits okay in the hand. it was a gift and my wife liked it so much. Alan's products are just amazing
Enamorada a más no poder !! Está hermoso , la calidad es excelente.
הזמנתי אותו ורציתי צבע לבן היה כתוב שיש רק ורוד בלי ברירה הזמנתי ואז אני פוחתת את האריזה וזה לבן שמחתי מאוד שזה לבן ולא ורוד , תודה רבה משלוח מהיר מאוד מאוד מוצר ארוז היטב נראה איכותי יש כבל טעינה הוראות וכל מה שצריך תודה רבה ❤️❤️
מעולה מחכה לראות אם זה יעשה את העבודה
работает,рекомендую
masazer dotarl przed czasem. przesyłka była dokładnie zabezpieczona. zobaczymy jakie będzie wrażenie użytkowania. na pierwszy rzut rzeczywiście opcja ogrzewania działa. opcja wibracji tez działa. dam mu szanse :)
Классный девайс. Инструкции на русском. Пришел быстро, хорошо упакован, красивая коробка. Массажирует хорошо глаза, уже виду изменения
מכשיר נהדר, קל להפעלה, נעים ומתאים לכל הפנים לא רק לאזור העיניים. מומלץ בחום רב, מחיר ממש טוב למה שמקבלים.
נוח לשימוש
واووووووووووووووووووووووووووووووووووووووووووووووووووووووو ووووووووااو بتجنننننننننننننننننننننننننننن
Fast delivery thanks …
Uma das melhores compras, uso todos os dias à noite com algum creme para pele. Minha pele tem melhorado muito em apenas uma semana de uso, tanto nas linhas dos olhos e quanto nas cicatrizes de acne. Uso com cremes faciais para cicatriz e clareamento do melasma. A pele parece mais firme e luminosa . Gostei muito. Bem fácil de usar, uso em várias partes do corpo.
O produto chegou super bem embalado e conforme a descrição. A caixa não chegou amassada. Gostei bastante, mas ainda não testei. Recomendo o vendedor.
הגיע מהר. מחוברת לא הצלחתי להבין איזה צבע איפה להשתמש. שאלתי את המוכר והוא ענה בכלליות ולא ענה לי איזה צבע מתי להשתמש. אנסנ לחפש וידאו ביוטיוב וארשום אחרי שאשתמש.
Good so far
recibido y ya. lo he ido usando está bien calidad precio
Livraison rapide. Produit conforme à la description. Pas encore bien testé pour faire un retour.
Szybka dostawa, urządzenie działa, jeszcze nie wiem jakie będą efekty, ale czuć ciepło w trakcie masażu.
Очень довольна покупкой и быстрой доставкой!!! ❤️ Выглядит прибор очень достойно! Пока в работе не использовала!! Спасибо огромное!!!
מאוד איכותי
estou usando e ja vi diferença na coloração da pele que nao tem melasma. ajuda a clarear a pele
Отличный массажёр!
Comes with manual, easy to use and very effective! I use it also for face massage and depuffing.
Thanks
Product as described. Bought for a gift so not proven.
Delivery was on time, package was reliable. Instructions could provide more using details. However works well, not used long enough to declare the effectiveness, but my eyelids look less tired and lighter a bit.
Very fast delivery. Everything works fine. I am very happy with the purchase. Thank you very much to the seller. I definitely recommend it.
A very nice design, works well. Arrived a month earlier than indicated. Now we have to wait for the results.
Thank you for your prompt delivery . It came well package, the instructions are in three languages, including English . It really looks like a great quality product. Can’t wait to start using it .
Excellent facial massager, received a whole package.
I liked it, I am using it and it was approved by me.