SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very soft and the day I said, 12 units, they do their job
All right, I liked the quality, they come soft and serve for the blur
Very nice
Beautiful brushes and arrived fast, amoo
All is well, thank you
Purchased these second time, very nice quality, highly recommend
It came pretty fast. Something from two weeks to Peru, every brush came protected by a plastic, came in good condition. It had a smell, like plastic, but when washing it with regular soap: I stop smelling like that. I recommend it. A detail: the gloss brush (triangle) came a little unbridled despite being protected. But it serves and is quite soft
beautifull,i recommend,its worth money
A good producer
I am very ưng Italy about this makeup set .. color cũg very beautiful
Very good! They perform their function, they're soft. They got here fast.
Good brushes
Мягкие добротные!
wyglądają na naprawdę porządne, zobaczymy jak będą się sprawować. szybka dostawa łączona, produkt dotarł taki jaki zamawialam.
Came less than Yes a month, there is almost no smell, a little shabby Norms for their money
Very good!
The brushes are nice and soft. The delivery was very fast, and even though there were problems with my country's mail, the shipment arrived. I am satisfied with the good service of the store.
Still use the larger but resilient Bote brush perfect for heater smell the nail feel do
Arrived dugé schvidko, pre-war with US yak in the photo.
Brushes are very good, the shadows are applied to them cool! Soft and pile does not climb. Seller Thank you!
Looks good brushes, look neat
Nice brushes.
Delivery is very fast. The goods are According. Recommend!
Literally the order arrived in a week in Valparaíso, Chile. Excellent quality, besides being aesthetically very nice, thank you very much to the store for excellent attention.
Pędzelki very soft, well made. Nicely the prezentują. Recommend
perfect
Awesome
Pędzelki good quality true expectations for this price, thank you for free shipping!
The product description corresponds. Brushes are good, made qualitatively. Put a brush for eyebrows and eyelashes as a gift. Thank you very much to the store! Buy Here, I recommend to everyone!
Super!
Satisfied by the article in accordance with the photo. Thank You
These will not long CA 15cm but quality super mięciutkie Italian. Recommend.
ALL OK
Quality OK
Very soft, good
Good brushes for a beginner. Smell specific only
Kistki good, open the inventory. Shvidko's parish. 3 The store did not eat, in podharunok finished more than one.
Items are exactly as they are described. I only have 4 starts cause I have not had a chance to actually use the makeup brushes yet.
Great quality, arrived in less than a month! Loved!
Very good and fast
Very soft and easy to use. They adapt well to the hand.