SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in 50 days. Waiting was worth it. Everything was packed perfectly. The cream is above praise, just ideally lie on the skin. I'm starting to observe the results. Very satisfied. I will order more. Thanks to the store!
Everything is fine! The cream works, I order constantly for a couple of years.
The goods did not come, but the money was returned
got the items thanx for the service
The cream is excellent, for problem skin. Bought for a teenager with youthful pimples. It was enough to smear three times and everything went out. Excellent cream!!!
Packed perfectly, Long went
Smells of mintolom, did not notice the effect
Comes long, usually a month and a half, two and a half.
Everything came quickly) has not yet tried, so while leaving a review that will help the buyer)
Terrible packaging and fast reach thank you
All Super
First time I order. Russia track number was not tracked.
I have been using it for 1 year and it is effective.
All OK. Agree with the description of auction. Recommend
Super!
Everything is fine, the cream is delivered in 35 days, I take the cream not for the first time from this store, I never failed. Cream is good, I recommend
The goods came. You can order.
Hello I have received the product as the description Shipping is not fast Good product I tested allergy things are good I will make a comment after use
Very satisfied! This is my second order. I was satisfied with the results that’s why I ordered more! Fast delivery!
Packaging whole, sealed, pleasantly smells, but has not tried yet
In Krasnodar region came for 1 month 5 days.
Ordered 11.11.19 delivered to the Post Office on 10.12.19. It was packed hermetically. The product has a specific smell. I will test and add a review
I use, like helps. Mature faster accurately.
Delivered in a month, put in the mailbox. Very good cream. I order a second time, it helps me. Many thanks!!!)))
OK
Received in good condition and will buy again from store
A month delivery to Switzerland , good product
Excellent
The cream came on foot and without tracking, the track stood almost 2 months and did not move. Opened a dispute, the store asked to know at the post office. Come-voila! He's lying there. Our mail is something!!!
To Krasnodar a little less than a month. Track is not tracked. They threw it in the mailbox. Packed in a simple zip envelope with a puffy inside. Everything came whole, without damage. The cream is good, I take the second time. Inflammation dries. Consistency is not greasy. Cream with cooling effect. The box is packed in mica. There is a shelf life
Order well received. Very well packaged .... And thank you very much for the gift
Good
A little long shipping. But everything came in intact.
Only today received. The emphasis was on previous reviews. We'll try. Based on the results I will add feedback.
Заказываю уже третий раз. Хорошо подсушивает, благодаря крему, воспаления быстрее проходят. Экономичный расход. Приятный запах и эффект холодка при нанесении на кожу. Срок годности до 06.2021.
Получено но пока не опробовано. купил с https://megabonus com/?u=323252 надо только вставить точку перед com
крем беру в который раз. для жирной кожи подходит. подсушивает воспаления, выравнивает цвет лица, осветляет пятна
Pachnie kamforą ale przyjemnie. Nie podrażnia skóry, lekko wysusza pryszcze. Dobra konsystencja. Cudów nie działa ale jest lekka poprawa. Szybka dostawa. 2 tygodnie.
Пользуюсь постоянно! Рекомендую!
Крем отличный. Очень нравится. Заказала второй раз.
Заказ прибыл быстро, в течении 3 недель, курьер принес домой, спасибо! Крем брала впервые, надеюсь окажет нужный эффект. Упакован хорошо, ничего не повредилось. Обьем 20 г, запаян сверху в пленку, при открытии крышечки обратила, что есть защитная фольга на носике - редкость для китайских кремчиков, я приятно удивлена. Белый нежный цвет, легкая текстура, наносится хорошо, впитывается отлично, не оставляет жирной пленки, блеска (наверняка, можно наносить на прыщики прям под тональную основу). Запах - резкий травяной (немного лекарственный какойто), но не мешает - прыщи мешают больше!)) Состав указан, но на китайском, пара ингредиентов - на английском, так что в составе есть софора, а она лечебная - good. Инструкции нету. В целом все, посмотрим на эффект. Продавцу спасибо!
Советую продавца
Быстрая доставка, хотя трек и не отслуживался. Все хорошо. Спасибо продавцу
smells fresh
заказываю не первый раз, пришло с запозданием. всё нравится, помогает.
2 weeks delivery to Switzerland, perfect ! This Product is really helps
I am regular user of this cream.The selller is very good.He always sent my product in a registerd air mail.I got it in 15 days.I always buy this product in special sell or event because normal price of this product is to much high.Thanks
Второй раз заказываю, мне нравится.
Подросток очень доволен. Заказывала ранее у этого же продавца. Крем начал заканчиваться - ребенок запросил снова. Я тоже вижу результат.
хороший лечебный крем