SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, in 3 days. I haven't tried it yet, but it seems to be okay. recommend
Pallets are beautiful and at the moment they seem to work. I'll use them well from now on for an aesthetic business. Speed and communication with the store, unbeatable. One of my best purchases on aliexpress.
Looks good. Came discharged. After charging works.
The product received on time. everything was well packed. I'm happy with the goods, I recommend the store!!!
Guys 10 out of 10, I tried this device on the guy. All that was clogged in the pores, came out)
It's okay to do a little deeper cleaning, but it doesn't remove black spots or anything.
Fast delivery, the device works!
The device works, it is necessary to turn on the button, touch, instruction in English, like real ulcer cleaning, the effect will write off later
Super
Delivered in a week. The device performs its functions as expected. Recommend.
I took as a gift, I can not appreciate the quality yet, the delivery is super?
Fast delivery, but the store needs to better pack the goods as Russian Post is something sad. Everything works, my wife likes it)
Everything came on time. I got it at the dentist. Took on gifts, when delivered a little crumpled 2 boxes, otherwise all OK, the devices work.
I came very quickly. Sdecom. Works, looks decent. I haven't tried it yet.
Arrived in perfect condition
ок.
All OK. I received the parcel. Packages are whole. We got here in a week. In short, quickly.
Excellent goods, fast delivery
Девочки, лучшее из этого сегмента, ультра звук слышим, коробочка хорошая, в комплекте зарядка, сейчас попробовала и результатом довольна.
Все работает, доставка быстрая , про эффект пока сказать ничего не могу , видимо надо время и почитать , как им правильно пользоваться, тк инструкция без перевода
Well packaged product Correct store
Came in a box with instructions, the device and the cord are packed in separate bags. The connector under the charge closes from getting water straight special thanks for the thought out in this matter. I immediately tested the purchase is happy. Everything works it was slightly charged. Pores clean, but I think it is necessary to steam straight so that the effect was more serious. I did on dry and with water it is better with it straight steam cleaning I will take the gel under this case. The face was red after the procedure, but it quickly passed. You know, like a blush. Glows blue in the photo showed. I chose black I was happy with the savings and did not affect the quality. On the sides by the way iron things. Keep it comfortable. Everything seemed to tell in general, I advise you to take it)))
Complies with the description. Thank you very much
The order was made 16.09 and already 23.09 was received by me. In appearance, everything is fine, in the hand lies normally. Let's have a leak.
Super! Fully corresponds to the description!
Looks great, still in the case did not try
Super I'm very happy
Хороший аппарат , пришёл в пикпоенте штрих-код выслали вк
супер быстрая доставка,дополню отзыв как испробую
took over a month to get to me... too long unlike my other orders that took only like 12 to 14 days
Very Good