SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
high quality brush. truly recomend!
The brush is good, the pile is natural. She makes and gives the product just fine, I think I'll order more!
Excellent brush, natural pile, tightly stuffed.
The brush arrived literally in 6 days in the Postamat Pyaterochka) quality, soft, pile does not climb, ideal for working out my own)
The brush is stuffed tightly, neat contour, does not crumble, it is convenient to work.
Brush is good, bought for confectionery.
как всегда отличное качество, хорошая цена и быстрая доставка. рекомендую.
Good
Brush made of natural pile, pretty well stuffed, pile does not climb, I advise you to buy))
Кисть хорошая, правда ещё не пользовалась, но по внешнему виду, всё чики-пики, дорого-богато! Пришла в коробке! Вроде бы шерсть натуральная, а так кто знает , я не разбираюсь, анализ ДНК проводить не буду)))
Externally, I like the brush. You need to prepare it for makeup. Then I'll add a review
Very Fast Shipping! I recommend this store! Brush was in box and I like this. And brush is very good! It is like high end brush! I used almost for Every make up! Can be used for cut crease, shade brush and blending! I love it for cut crease and is good for small eyes!
Brush is just super! Extinguishes perfectly!
Понравились
Very cool delivery Park days took, thank you very much
Polecam
Too big. Until I found her use.
Классные кисти. Мягкие. Пушистые.
Very soft, although some hairs were prickly at first. One or two fell out before washing hut everything is fine after washing, recommend!
Excellent brushes, at a pleasant price! By the way it is better to buy a set, so more profitable than separately
It's just a godsend! Yes, not some famous firm, with a brand! But for that I'm just delighted! This brush is worth its money! I have already used it many times, and soap also 5 times, and everything is fine, the pile does not fall out, dries quickly! And most importantly, there is no real goat pile and smell! Delivery to me in the Penza region came in 4 days!. Advise! And if it was useful to put a line, you need points.
Дуже гарні пензлики!) Велике дякую продавцю за якісний товар та хорошу роботу!) Рекомендую товар та продавця!)
доставка быстрая, кисть отличная, не сыпется, мягкая.
love the brush. shipping is so so slow . 2 months took
El paquete llego con algunas fisuras pero en tiempo y forma.. excelente calidad! RECOMENDADO
Заказ был отправлен сразу и прибыл в течении месяца. Кисть хорошая, но не идеальная! Волоски торчат во все стороны.
Мягкая, тушует отлично, но некоторые волоски слегка торчат и при мытье проявился запах козы, впрочем после повторного мытья уже стал почти незаметным
Me gusto mucho, estoy conforme
Очень хорошие кисти, мягкие, волоски не вылезают.
Second time I order. Love these brushes
за эту цену хорошие кисти кисти
It looks good quality, but the packaging has been destroyed when picked it up from the post office.
Great brush quality! I am very pleased with the purchase! I recommend!
I like it!
the products never arrived. received money back.
Soft brush. Great for blending
amazing!
Looks super, but long shipping
Nice brush
Haven't used yet but looks nice. I recommend
Отличная кисть для нанесения теней,одна им самых любимых. Качество-супер. Доставка-14 дней.
thank you
Кисточка понравилась,буду пробовать.Очень красивая упаковка Спасибо продавцу))
Good product