SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I demand almost a month to arrive in Colombia city cali the cielo branch
Delivered very quickly to Italy. Satisfied
Cool masks
Masks came, have not tried yet, to the touch of the liquid a lot.
it's ok moisture is ok
The order paid 12.11.19, the store sent 14.11.19. The order was not served, in St. Petersburg received 27.12.19. Everything is long and unharmed. The liquid in the package is a lot. The order is satisfied.
I bought masks for a gift. The liquid in the packages is enough. The order is satisfied.
Good masochka. Impregnation is a lot, the pattern is normal. Moisturizes the skin, does not pinch
Everything is fine, due to the action I can not say, but the sensations are pleasant, the mask is beautiful, there are no allergies
We'll try
good delivery. mask is 7/10. cool for kids or spa "parties" :)
very good
The whole came nowhere.
Good mask, thank you
There was a mask very, very long! Ordered October 11, received only December 24!!!!
Thank you very much
Excellent
I got them in good condition I don't try them yet
Not the first time I order! Fast delivery, excellent quality, nice price. I'm very happy! Many have tried, with pleasure try the others. Thank you very much to the store)))
Funny masks))
I will order more
Order arrived in Italy prestissimo Thank you store
Very fast shipping
This beautiful now just need to prove it
The goods did not come. Money returned
It's okay!
The masks were thrown into the box. Panda when applied gives cold.
great
Facials super hydrated, napewno zamówię more. Fast Delivery
Many thanks to the store for the good goods, fast shipping and delivery!!! I ordered for gifts to colleagues for the new year, asked to send as soon as possible, I was afraid that they would not reach the end of December. It came in the shortest time, in days 20, no more. Colleagues will not remain without gifts! Packed in a doll, in general, nothing was wrinkled, but there are a couple of copies that will not fit for a gift, but I ordered them for myself, so very satisfied. I recommend the store! Masks already ordered with animashki, an original and not expensive gift.
The order came in a month. All masks are whole, normally packed.
Ok
Rrishel for a month has not yet tried.
Funny masks
Very fast delivery
Very good facials.
genial
No la he usado, pero muy buen estado!
Han llegado perfectamente y se corresponden con la descripción.no he probado el producto, pero tiene buena pinta. Las instrucciones vienen en japonés/chino/coreano, pero tienen dibujos y se entienden genial.
Все целое. Довольна.
Ok
the products got lost, but the store send a new package. really good service
Упаковка была в целости, продукт тоже, спасибо :)
My next order from this store. Shipping to Poland took 22 days. I highly recommend!
favorite mask
Zamawiałam już kilka razy, miły zapach, bardzo je lubie
Ha tardado casi un mes en llegar. Muy bien embalada. Cuando la pruebe comentaré más
perfetto!
Super ! Szybka wysyłka ! Nie testowałam ale są takie jak w zwykłych sklepach tylko 5 razy tańsze !
Очень долгая доставка