SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, the goods came. Well, very long delivery. The store is good.
I take serum not the first time. the order came in three weeks. I ordered for myself and my friends. slightly different smell from previous batches. the store instead of one serum put the cream under the eyes. but this is not critical, previously also used it. seller recommend.
Good product, I use it for the night
Packed well, looks and smells nice. After the first use, the wife said that it moisturizes well, for other results it takes time.
Am satisfied with purchase the product is excellent and the store shipping as agreed. Recommend
Delivery month. The product corresponds to the description. Excellent serum, well moisturizes. I order the fifth time. I recommend to buy.
I order the second time, but it took so long that I even forgot about the order. Packed well.
The goods did not come, but the money was returned, thank you
Seller always answer any questions. Attentive! THE product came well packed, smells bad, looks smell potato but is efficient, leaves skin brighter and healthy. Stress that is slightly oily and then always step a translucent powder after. Without question back to buy. Finally, the delivery… Pretty long 60 days calendar ..
thanks you, all is correct
Not дошло
The smell is not pleasant, absorbed quickly, and it whitens strongly the skin
The parcel went very long, 2,5 months, but came
Serum came-not yet had time to test.
Received the order very quickly. I order from this store not the first time the same product. As it ordered and the remedy i really liked and decided this time to order 5 pieces. It moisturizes very well, honestly i do not know what else this remedy does, but it refreshes the skin well and moisturizes. I recommend the seller unequivocally. And of course i recommend the product to buy because i know what it is.
The remedy has come, i will try
The product is good and corresponds to the description. Delivery 60 days to sfo.
Thank you, everything has come to an end. Delivery to ukraine 3 weeks.
Did not come, returned the money
Thank you for returning the money
Walked for a long time. The protection period is out. About the effect later.
Great store, arrived in less than a month!!!!!! All well packed, nothing broken, all perfect! Buy more!!! EXCELLENT seller!!!!!!!!!!! Congratulations! Note 1.000!!!!!!
Ok
The goods did not come, the money was returned, thank you
Watch youtube channel life bo
Ordered 12.07 came 12.09 until i tried
The order came. Mint is very strong, inside is not packed. It's a shame i paid my money for it. More from this store will not buy anything and i will not advise.
I take from this store not the first time, delivery is usually about a month, rarely more. The smell of the serum has changed, it used to be a pleasant fruit, and now more hymonic. Either the manufacturer changed the fragrance, or i got a fake. Previously, the quality of the serum liked, let's see how it will be with this, new...
The order did not come, but the store returned the money
The goods never came. alas))) the store returned the money.
Came the parcel for three weeks, looks like in the picture. There is a shelf life, and a bar code. Tact is an inscription in english. Bydo packed in an inflatable bag. I did not have to and did not suffer during transportation as it will be in action, i'll try and add. Thanks to the store.
Take constantly. Only a long delivery, but i'm already used to it. Seller thanks! I recommend!
Super serum! My skin is very grateful to her))) for such money-so in general a dream))) under the order through redemptions costs 400 rubles, for a second
Chegou em um mês! caixa um pouco amassada mas não afetou o vidro nem houve vazamento. Líquido não oleoso, já havia usado as sheetmasks dele agora é testar a essência. Volto para avaliar após alguns dias de uso.
Упаковано все очень хорошо. Все целое пришло. Мне нравится. Общалась с продавцом. Шло месяца 1.5 где то. Рекомендую.
Товар не получила, но вернули деньги и продавец извинился за неудобства
Идеально упаковано, все в целости, упаковка,хоть пинай. Шло больше месяца, но ничего страшного, буду заказывать только у этого продавца, товар классный-кожа мягкая, без липкости и пленочного слоя.
Хорошо afternoon.A товарного arrived.Quality excellent.Very рад commodity.Salesman, а также товарный excellent.There будет скидками я закажу yet.To продавец хорошей торговли и благорастворение.
Упаковка товара идеальная. Продавец умничка. Все товары с голограммой. В деле ещё не пробовала. Доставка в Украину около 3-х недель. Продавца рекомендую.
Товар хороший, аллергии нет, впитывается быстро. спасибо продавцу.
Заказывал супруге, ей очень понравилось.
Дошла за 20 дней, хорошая сыворотка, беру второй раз, нравится больше корейской с ласточкиным гнездом.
Продавец по акции не отправляет товар.
Спасибо продавцу, что вернул деньги за товар. Продавец общительный и вежливый. Почте России спасибо за недошедший товар.
товар пришел в Харьков за 25 дней, все хорошо упаковано, соответствует описанию. Мой любимый магазин))) Товар всегда хорошего качества и доставка в течении месяца
В Нск почти два месяца. Защита быстро закончилась, открыла спор, оказалось посылка была почте, отслеживается на сайте по трек-номеру, здесь в приложении инфы не видно. Запаха неприятного нет, посмотрим как в использовании будет. Упакован в пупырку, но все равно пришёл сильно мятым, но бутылек остался целым.
заказ пришел быстро,упакован хорошо,все соответствует описанию
Отличная эссенция. Спасибо. Очень довольна.
Прислали с доставкой курьером через СДЭК, заказ был очень хорошо упакован. Сами патчи еще не пробовала. Срок годности большой, все ок.
Очень быстрая доставка. Рекомендую.