SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always perfect
The order was made on October 28, received on December 31. This store I order a second time. The first parcel was not reported cream. Contacted the seller. Made an order and the missing cream the seller reported in the second parcel. everything is perfectly packed, not damaged. The seller is responsible. Seller recommend.
I love this cream, I buy not the first time. Pleasant, quickly absorbed and the skin is moisturized for the whole day. Seller thanks! Recommend!!!
Thank you. Quality pleases, despite the small volume. You need to immediately order the second one-the delivery is long.
The package came for a month in Minsk. Packaging whole.
Creey came early, everything is fine, thanks to the store
Item not received
A month and a half delivery to Grodno RB
The gel came in a package with a doll, delivery to Kiev 1,5 months.
Long. The track was not tracked. Seller sociable
Small volume, gel consistency, easy, soft to lie down, Moisturizes and economical in spending, awesome aroma. But shipping is very long
My favorite cream. Moisturizes, nourishes, whitens. I'm very happy to buy.
The cream came without damage.
Well moisturizes
The parcel did not come, a dispute was opened, waiting for a refund
Very good moisturizing and light sense
Everything is fine
feedback will follow later after use
Good cream, pleasant to smell, well moisturizes, quickly absorbed. Shipping 5 weeks. The track was not tracked. Seller recommend.
smell good. store communications so good .
Ordered 14. 10. received 18.12., thought that it would not come. In general, the product is visually satisfied, the smell of the cream is pleasant. it was packed well.
It is a pity that the goods did not come
Excellent cream, I recommend!!!
Delivery month. Packed in a normal package. Nothing spilled. The jar is small. the smell is pleasant. Well moisturizes and economically consumed. Thank You
Seller and cream recommend
I buy this gel cream already for the 3rd time. I really like the softness and moisturizing effect. I use it in the evening, but more in the warm season. In winter I use a more greasy cream of the same brand.
Nice Thank you
Delivery is 1,5 months to Kiev. I ordered several products at once-the store packed everything with one package, which is very convenient. Packed well in air bag. Shelf life is specified. I buy not the first time in this store. If the delivery was at least a little faster, I would order more products. The gel itself is very pleasant, almost odorless, does not leave stickiness on the face. The box is small, so I ordered two at once.
The cream came until the result I can not say, the jar from the cream is slightly damaged but it's not scary
I order not the first time. The products like, the store is very attentive, thanks to him. I recommend to everyone!
Long standby time for shipment, good quality product. Recommend
The product itself came perfectly packed, all as in the picture. It is too early to write about its properties, it takes time. I'll write about it later) Thank you to the store! But here is our what as always without delays and problems can not (((
Excellent packaging. Nice smell. I like it. Thank you for your assistance in receiving the goods and for the goods themselves.
Feels sticky after applying but after a few minutes it penetrates and the skin feels very soft.
Буду пробовать. Пришло недели за три в Питер.Спасибо)
Ottimo prodotto, lascia la pelle vellutata
Средство заказываю в первый раз, не знаю, как будет на коже. Заказ шел более двух месяцев и не отслеживался.
realmente todo llegó muy bien, aún no lo he probado pero en cuanto tenga resultado estés haciendo el comentario para que otras chicas que igual que yo aclaren dudas
Товар не получила, деньги вернули
Super ! Thank You !
Очень долгая доставка, успела открыть спор. Маленькая баночка.
Как на картинке. Ещё не пробовала .
Crema con una buena sensación de frescor en la piel.
Good product. My wife is very satisfied. Good store. Recommend.
Крем понравился,беру уже второй раз.Спасибо.
хорошо впитывается. увлажняет. легкий.
Крем не пришел, продавец вернул деньги. Просит хороший отзыв. За что? За то,что деньги мои отдал назад мне?
Товар не дошел до адресата. Продавец вернул деньги. Рекомендую продавца, очень ответственный и отзывчивый.
Заказ получила после окончания срока защиты, примерно через дней 10. Продавец быстро отправил и скоро заказ был уже в России.....но дальше...шел до МО "пешком". Еще не пробовала. Внешне напоминает гель. баночки мааааленькие. по 35гр
Легкий гель, не липкий, с очень слабым ароматом. Пр эффект пока сложно судить, пользуюсь только неделю.