SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
ok thanks
I order already 5 times As always, everything came in perfect condition
Perfect
Shipment well secured dotarła in two months. Goods consistent with the description. Recommend
Objednávám již podruhé pro sestru, mask them prý Dobrá, pochvaluje si ji. Přišla for České republiky for 5 týdnů.
I like it. Good cream.
great
I use to clean the hearing speaker on the smartphone. Very useful thing
I come according to the description.
I really liked the mask. As a practicing beautician I recommend to everyone! Really removes black dots! I use on the nose and chin! The result is better than mechanical cleaning!
Cream good ordered not the first time
the best
I've been thinking to buy this mask for a long while, and it disappointed me a little bit. Maybe I expected too much, but it doesn't really pull anything out of my pores. It's not the fault of this particular mask. I think all black masks do not work on my face. This one sticks really well and dries out fast, but I see no result. The store sent the mask quickly, but Chinese custom wouldn't let it pass for over a month (IDK why). As a result, it took over 3 months to get deliver to Florida! The seller was supportive and helpful all the time though.
Excellent product and good quality
Everything is fine
Perfect!!!!!!!!!! 1
Ok thanks
Lovely dankjee
He arrived a month earlier. I'm happy with the product.
Well, they heal the skin.
Thank you store sent the goods on time, but we have lost it in the mail, just received the parcel, found it and called me, sorry for the open dispute, thanks again, everything is neatly packed.
Funny mask. Was well packed. It was a long time-87 days. Before use, it is necessary to steam the skin well, otherwise it will not work at all. But even with steamed skin, I would not say that the result is direct fire. Black dots seem to sort of remove, but not completely, the next day is already seen again
Fast delivery, happy as always :D
Хорошее соотношение цена-качество. Рады знакомству с лечебной продукцией по приемлемой цене.
Товар не пришло ! Продавец вернул деньги ! Спасибо за честность !
Хорошая маска. Только наносить сложно. Очень густая.
thanks....
As said. No difference
The product complies with the specifications. I recommend the store.
Без неприятного запаха
Товар шёл долго,но пришёл,хорошо упакован.В действии свои функции выполняет,но не на 100%.
wery fast shipping
Заказала 23.02., получила 13.04. Довольна заказом. С одного раза эффекта нет. С продавцом не общалась
все понравилось,ничего не помялось,тюбик запаян
Отличная маска покупаю не первый раз. Хорошо очищает от угрей. Доставка до Москвы месяц.
Посылка прибыла быстро. Упаковано хорошо. В деле ещё не пробовало.
Deja la piel súper suave pero al menos en mi caso no veo que saque los puntos negros
не особо чистит кожу, но хорошо отшелушивает старые остатки кожи, если будете брать, то берите 2 упаковки, так как 1 будет мало
Супер, спасибо за отличный продукт.
Маска явно не грязевая... Пахнет как лак, но эффект очищения есть! Тон лица слегка выровнялся. Если не подсохла снимается с трудом. Лучше наносить в один тонкий слой.
Нормальная маска
маска хорошая. доставка 2 месяца. продавец выходит на контакт без проблем.
Szybko schnie maseczka :)
Все хорошо упаковочно, в деле не пробовала ещё
заказ был на несколько позиций, доставили меньше чем за месяц до Москвы, посылка отслеживалась по результатам использования напишу
thank yoy
ok.
Has been well packed but hasn't been use yet
Recomendo este produto