SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelente
Disposable massager. Bolts are unscrewed in a year, and not twisted back because of the design. AliExpress is not a reliable store. Parcels do not arrive, money does not return. In disputes, AliExpress is always on the store's side, does not accept any evidence. No operator in the support service, only the robot. Bad reviews are not published. Deli Bq tools store is a fraud.
The parcel reached 7 days in the Moscow region. It's okay, it's working properly. Useful thing. Necessary.
Everything came on time. A great massager.
Everything came intact, it works. Tested on myself, I liked it.
It's the second one I buy. I hope it doesn't break. The store is doing well.
Perfect quality. For professional use!
OK
Excellent massager, bought 4 PCs.
It arrived with the wrong plug, but when I contacted them, they sent me the correct plug. A store you can trust.
Everything is fine, brought directly to work!
And so nice. The battery is long and the vibration is not a prank. It's better than domestic. This is strong!!!
Excellent service very good shipping I arrive very well packed and the apparatus if it works thanks greetings from Mexico
good in time.
Good.
Good Vibration and lasting great battery! To be great would be less noisy and the only defect it.
Product is very good and light, quality same! The worst story was taxed in R$:349,00 real me left frustrated, because was almost the Value 100% product that was in promotion, and was not to be taxed because not paid 100US but below it! More will turn this process. Brazil being Brazil sil sil.
Fast shipping. Bataysk reached 6 days. There is a problem when I try to press a little stronger, the engine begins to fall off. Although it is powerful 120 Watt. I have a completely budget model fascial gun kh-320 that has an engine power of 20 watts and how would you not press the engine on it does not stop. Another of the minuses was grease.
Very good, good power. Used few times yet, but looks Q charge lasts well.
Arrived fast and without fees
Arrived at the announced date super product to massage the bones following a sports session
Perfect condition, and surprised me delivery was very fast, much thanks and congratulations.
Great! The massager is necessary, thank you to the store.
Delivered quickly. It does not always work smoothly, as it would hang for a fraction of a second, why it is not clear. In general, not bad.
I'm buying a third device... Super. I'm happy with everything one hundred percent. Recommend...
máy đúng như miêu tả. chất lượng thì phải dùng mới đánh giá được
Delivery to the Moscow region (tuchkovo) for 7 days. The courier delivered to the door. In half an hour I called and warned that I was lucky. The unit is really powerful. immediately checked the package and tried on myself. I liked it. The store is an honest and educated person. All questions are answered immediately. I'm happy with the purchase.
Top recommend too, came up with half battery charged and already used by time and still okay anyway.
Great for your money. Well suited as an auxiliary tool for massage, especially for legs :)
Work well. Im happy, thank you.