SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Thank you!
exact zoals op de foto, diameter doosje is ongeveer 5 cm. levering: 9 maart --> 1 april
good
супер!
получила все нормально , хорошо упакован , очень быстро пришли сама не ожидала
nice
Пришли в Ростов за 3недели
Ok.
Ok
Быстрая доставка! Спасибо)) Всё устраивает.
заказала 03.03.19 по лучила 09.04.19 до алтайского края город Барнаул.
Super small box but good for the price
very cute
So beautiful.
fast delivery item same like in description reccomend the store
Fine rhinestones, interesting size and shape, the nails look super
great to buy
Very interesting things. Nothing is mixed in the box. It's all great. A month passed. Thank you
Thank you
Very high quality rhinestones, thanks to the store for paving all my orders in one parcel.
Good rhinestones. Pretty.
Cudne
Everything is great
Very nice
Came in 3 weeks exactly as described
Fast. Is beautiful
great
I love, just trying
they are really pretty looking forward to using them
Beautiful
Very good
Cost Ratio
All OK.
Everything corresponds to the description!
Fireplace of three visipalos, and so everything is kind
Very nice, they have a great shine. Many come in different sizes. It took them a little while to get to Spain.
There were rhinestones for a long time, the goods are normal.
Jolie !!
Kalo
Perfecto me ha gustado
Such as, with different sizes, for which we make them at home from time to time goes great
Llegó antes de lo previsto. Todo OK
Very good for your size
Mixed colors come, but it's just like the ad
Very nice. Let's see q such is put
Very pretty
Pequeno mas tem vários tamanhos. Muito giro
Chulisimo, I like it very much
The product corresponds to the description. Delivery to Kharkiv is fast.
Super pretty arrived before the scheduled date