SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods went for almost a month: 05.12 ordered, the goods arrived 31.12. As they say under the Christmas tree. Packed perfectly. I haven't been at work yet. The bottle is full. I really want to try in building up. If I like to order more.
As described…
I really like the brand of born pretty, they are good products and here they are cheaper than on the page itself, very good I will try the super top to see how it is so soon it seems to be water repellent and everything came to me long before the date indicated, thanks
small bottle for price
Shimer is not very, on the nails it looks cheap.
All good
The firm is good, but for delivery 3 months took off the star
It's all here. I order not the first time.
The parcel came without contents, but the store kindly agreed to return the money so that I would reschedule the goods. Very honest and decent, thank you
Best products and store. Thank you.
Excellent varnishes, I really like them, I did not communicate with the store, the parcel came earlier, it was packed securely, all the varnishes were sealed for more than one year. In the photo, the nails are almost a week old, no scraps of chips and so on, everything is super, definitely I advise
The order came quite quickly and reliably packed. Color translucent milky. Very satisfied, I recommend the store
))
Not my first time ordering. I love their product, always always hit! Thank you. Although shipping can be faster, takes abit long to arrive usually
Nail polish arrived well packaged within 2 weeks. Very happy.
I got the money, thank you.
Súper bueno
bien
Excellent lacquer and delighted. Take and will not regret. Thank you, I'll order more.
:)
Unfortunately did not come Money returned
GOT IT THANK YOU
Exact to the image, missing to prove it. Well packed. It took a lot to get to Spain.
very transparent on my nails. great quality and fast delivery
'S days up to Germany. Color beautiful. Thank you
40 дней шло, в объединённой посылке. по качеству все нормально. ещё не пробовала
According to the description
A good top, but that gloss is straight wow, there is no such thing. like the rest of the tempered tops from others on Ali.
White syrup YouTube see world is real good results anji hopefully Bali and naturally nails and superior slips calligraphy pleasure don flows well type random price contrast very recommend
Uncle .... Duge garniy
The parcel went to Kiev 1,5 months. The color is different from the picture, not so transparent
Superbe bon produit you recommande
Best milky color! Does not yellow at all, tight, and ideal in application and socks.
✌️
Delivery 4 weeks. Good quality.
beautiful
I absolutely love it. The container of gel polish is glass with metal handle, and this was in box with “born pretty” logo. It seems high quality, because of the package. I tried the SP08 color, and it’s perfect, you see only one layer on the photos, seems very natural, it will be perfect for french manicure.
Came in a very Ural box, thank you!
I haven't used it yet. But came in a decent package. Everything is very beautiful
Lacquer is good, but delivery is long
Lacquer Super, order the second time, delivery about 2 months
ok
Great
Later we will send a photo of what looks like on the nails
Wow ! Fast shipping - store shipped it immediately after placing the order- received order in 3 weeks! I’m in Canada and it came from China. The product was packaged securely in case there was a leak and came with extra cushioning! I would order from this seller again
igual que la foto
пришло в течении месяца Лаком ещё не пользовалась
Хороший вариант для френча, так как полностью ноготь не перекрывают, упакованы очень круто, все целое, продавца рекомендую)
Товар соответствует описанию! Качеством давольна! Спасибо!
все хорошо, спасибо большое