SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
adhesive is great. nice shape. but the tape will curl up when i take it off the clear sheet. i need to practice more i guess.
Very good. A little practice for laying but it's effective.
good quality
Все ОК!
форма глаз изменилась. стали вот такими )
Очень довольна заказом) Их там много в упаковке, что мне аж надолго хватит. Спасибо большое)
Еще не пробовала. Напишу позже
OK
Хорошие наклеечки! Скотч двусторонний.Клеятся хорошо, продержались весь день, не расклеились. При правильном приклеивании не мешают. Одно неудобство, очень тяжело отодрать их от пленки не заломав краешки. Но я нашла выход, подцепляю их концелярским ножичком.
Very excited to give these a try. I’ve had good experiences with double eyelid tape in the past so I’m curious how this brand will perform. The store was prompt with response when my tracking information said the flight with my order had been cancelled; they sent out a replacement immediately. The packaging was simple and in good condition. Will add more information after I’ve tried them.
Отличные наклейки! Но, старайтесь приклеивать правильно за минимальное количество попыток, иначе веко воспалиться может. Клей сильный. Эффект отличный, на нависших и не молодых веках. Косметологи такого эффекта не дали ни разу))) Пришли быстро, за 2,5 нед в СПб.
все работает, но выглядит неестественно, не уверена, что буду пользоваться
Wow! My order arrived in 9 days! Everything was carefully packed and matched the photographs and descriptions. Thank you for saving me so much money!
Me encantan, es lo mejor para doble párpados, los he comprado varias veces.
Заказала 3.12.2018 - пришло 10.01.2019. Всю жизнь веки опущенные, никогда не пользовалась тенями, потому что все равно низинная не видно. Теперь очень красиво. Пользовалась год этими же. Просто супер. Уже профессионально могу клеить. Берите, все замечательно. Фото до и после.
Посылочка из Китая !!))) всё дошло в сроки , заказываю не Первый раз! Благодарю за Подарочек.
Люблю!