SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you great product
The product is as described. I'm happy with it.
cheap price and good quality.
Arrived earlier than estimated. Product is as described, resembles exactly like in the picture. Thank you to the store.
Good quality
Ok, but falls short of impressive
Excellent products, well made.
Very good product, high quality.
Brushes liked, good quality for a small cost.
Thank you! great product. nice to hold in hand.
very good quality
great product!
Excellent Combs, when cutting in the hand lie comfortably, the quality is at the level
received
Two black combs, very soft. There's nothing to say about antistatic.
Fast delivery, on time. qualitatively. Beautiful. Recommend.
Very good quality
Расчески средненькие, доставка быстрая.
Excellent calculations, I order not the first time, the store on delivery does not save, comes quickly.
The goods correspond to the description. Delivery to Mo from the Russian warehouse took 11 days. The goods match the description. Delivery rom Russian warehouse has taken11 days to Moscow region.
very antistatic ! excellent
Excelente
Super
OK
Cool
Super
as described
Très bon
The parcel went for two months, without a track. The quality is excellent. I buy the third set, now at home and in the garden and at work Combs). Very satisfied, I recommend this store.
ok received and not broken!
Very good condition
Unmatched Combs. Thank you.
Excellent Combs
Good Combs
Great service! One of my combs came broken in the mail, so they sent me a new one. Super service! Thanx:)
Good Combs
Good product. Comb สวยม าก
great
Good product and very happy with the purchase
I ordered 12.10 in the mailbox threw 14.11. On tactile sensations-all Hood. Combing is not bad.
отличные расчёски. спасибо!
удобные.отправили быстро.
correct
Хорошие расчески. Я доволен.
спасибо большое,ножницы хорошие, острые, приятные к руке, спасибо большое продавцу за терпение, в подарок положил расческу.Еще заказала набор расчесок, кожу на голове не царапают
super
отличное качество, спасибо
Отличные расчески по замечательной цене. Приятные на ощупь, матовый пластик. Используем ежедневно, не поломалось ни зубчика.
Все пришло в срок, спасибо!
Клёвые, берите. Качество на высоте