SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On time!
Hoping for a good result.
Got it looks like photo will try later & review then!
I receive about 1 month thank you store. This logo Breylee is good before I buy a cream face bottle red is vitamin C he absorbe my face than I want to try for my pores face I know this could be help my pore and I recommend it 5 stars
So beautiful.
Like
Now to prove it See if it works.
I liked the consistency, the mucous transparent liquid, convenient to use, does not help much to fight with not too much of a acne rashes, emits black spots. I order not the first time. Fast shipping.
Fast delivery. Smooth liquidity serum but haven't seen any result at all after using for some time. Acne and pores still unchanged. .
Everything works, I'm very happy
I arrive in perfect condition, I don't try it yet but x the comments works very well I recommend the store!
It's okay. I like it.
Thank you for the product.
A lot of product, kupuvam go for Tuesday. IMA efect and go preporchvam!!!
Delivery is fast enough, I received and use it for 2 days at night. I like it very much
Received product, nice feel to the skin.. I just started using it so I'll wait to see if there is any positive outcome I'll notice on my face. thanks!
Delivery to Israel just under a month. Smells soft and nice, the structure is pleasant. Thanks store❤& Middot;
The box came crumpled, well, it. Used 2 times, did not cause irritation. Smells like tea/Mint, delivery month
Delivery is super long. The remedy itself is good. Smells of herbal tincture. After applying the pores narrowed, the skin became more even. Feels like water. Absorbed instantly. Interesting thing. The parcel as in the photo.
There was an unpleasant situation. The store quickly replied!!!
получила в Meest, в пакете-путырке. на вид густой, приятно пахнет. наличии сертификата на упаковке. при нанесении на кожу лица чувствуется приятный холодок и сжатие.
Everything is fine) I order the second time)
It came very quickly... I have not tried it yet...
Came to kataisk in two weeks
Заказывайте, если у вас есть лишние деньги, потому что качество хорошее, но расход очень-очень большой, а баночка малюсенькая. Если использовать каждый день утром и вечером, то хватит недели на полторы-две. Консистенция густая, набирается в пипетку не очень удобно, но на коже становится водичкой и мгновенно впитывается. Не оставляет липкости вообще, что мне очень понравилось. Кожа потом приятная, но прыщи чешутся (вощможно, как-то на них повлияет, посмотрим). Если есть возможность постоянно заказывать или просто хотите попробовать, то берите.
It came within a month quite quickly. Bottles smaller than seemed in the photo. In general, a good drug, cleans the face. Not completely sure, but partly there is an effect
Delivery almost 3 months to St. Petersburg. Box in trash. Shelf life is OK.
Wonderful, expiration up to 2024 A + store
I used once together with the cleaning mask lanbena, I did not notice a special effect, but I will use more
I can not say exactly works or not, but the allergies did not cause, consistency as a gel water, does not stick With the store did not communicate, went long
It's the third q I buy, no note q close the pores but I get a lot less grain since I use it, I'm thrilled, the only bad thing that takes to arrive.
Please check