SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice ones
Unfortunately I did not receive the product. I waited more than 3 months. I opened a dispute and the store immediately returned my money.
양은 괜찮은 편이고 반짝임은 아주 좋습니다.
Premium packaging Quick access Exactly as in the pictures I highly recommend it
Very nice, good quality, they have a good shine, exact to the description and respect promotion where you buy and take a gift.
Definitely buy 1 get 1 free very beautiful thank you to store will be shopping at this store going forward
small package but it's good product
Order delivered quickly with in + gifts. Thank you!!!
Very beautiful, well done! Worth!
The stones are very beautiful. I advise everyone.
All good quality, I recommend the store, very little delay in China but here in chile it was slower delivery and it is because this mail is slow, buy with much confidence
Got the free bag as indicated in listing. Rhinestones are a little smaller than expected and little in pack but still happy overall.
It looks exactly like the picture. But, I hoped it were half times as much. The quantity was way less than expected
To Moscow a month. Shine, beautiful
so pretty
Reliable store with excellent service
product looks exactly like the photos. They shine and glissen perfectly. I was a bit disappointed with the amount in the package which was less than half the mini bags they come in but, otherwise I am satisfied.
Very nice, tomorrow I will work with them
si
Rhinestones are excellent. This store I order for the third time. I recommend.
Shipping is way too long but the product is as described
Arrival within 7 days after payment! Fast delivery, good goods
Well received, thank you to the store, I recommend the shop
Ordered 2 bags of different, came 4 identical, trifle, and nice
Ordered November,13 - Received December,18. The quantity is insufficient! I mixed 2 bags of crystal on pic! Thank you for the gift
Quality is wonderful. I advise you.
КРИСТАЛЛЫ! Будьте внимательны, сама ошиблась, думала стразы. Товар хороший
ок
great product
Gorgeous and thank you for the free crystal AB. HIGH quality sparkle.
Excelente
So pretty, exactly what I needed for crystal encrusted statement nails!!!! Will be buying more!!!!
Nice crystals and a bonus buy one get another one free
Очень красивые и мелкие.
Super!
Just as in description,very pretty micro crystals,I ordered 3 multicolour and got 3 clear AB as gift,arrived to UK in 2-3 weeks,Recomend the product and store,probably will repeat when will run out of them
Супер качество. Продавец ещё положил треугольник в подарок. Очень нужная вещь. Очень рада)
Perfect colors!
I'm very happy with this product!
Hermosas piedritass me encantan!!! Encima me regaló 1 Graciasssss!!!!
Très bien
Товар не дошёл...из-за почты... А продовец хороший постоянно выходил на контакт! Вернули денешку почти сразу!
I'm very satisfied
малюсенькие и очень блестят.Спасибо ха подарок
Love these! Very fast shipping. Got it in 11 days in the US. Beautiful and very shiny
Супер, продавец положил подарок
Товар получила, в пакетике очень мало, хватит максимум на 2 ноготка, но камушки очень красивые.
супер! правда не ожидала такой красоты, аж дух захватывает! пришли за 2 недели в Красноярск. заказывала ещё стразы и бокс в этом же магазине все отправили одним лотом, за что отдельное спасибо! Продавец положил в подарок второй пакетик однатонных стразиков и за это огромное ему спасибо! очень приятно! такого подхода к пакупателю я ещё не встречала!
Buen producto, y vendedor muy atento y recomendado...
better than expected!