SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works. The store put a hair band as a gift) thank you
It was more than a month. it was walking in the mail
Thanks to the store, until we try the feedback later
Leave some very nice loops
It's working מצויין
Good product!
Super!
Satisfaite
Look מצויין טרם tried
Just like the description.Packed well.Everything is ok.
אחלה return relative price!!
Fast delivery.. it has a good quality
Excellent Product, good material and for an acceptable price.
Stipulated date legacy, now to prove it
Excellent מאד satisfied
This is the second, the first daughter took and she was bought 5 years ago.
Lovely!!!!! Recommend
Impeccable
جميل بس اخترت اكبر حجم وطلع كبير الافضل تاخذون الوسط
thank you for my items highly recommended
Satisfied very, strongly recommended! Comes with both 2 gloves sweet defense מכוויה!
Within Weekly
Look top quality ומגיע with gloves ודומיה for hair
I'm very satisfied
Perfect!
I'm happy with my order for 100%. The store is great. I liked that there is a temperature sensor and the ability to adjust it, and the tip itself does not heat up, which makes it possible to hold it with your hand. The kit also includes thermal gloves. The seller put in a gift rubber for hair. order here, everything is very good!
Très bien
The order came very quickly, packed perfectly, complete with gloves and another store put an elastic band for hair as a gift. Already tried to twist, everything is fine. In general, the goods are satisfied
Everything came whole and in working order. Fast shipping. Separately thanks for the gift I hope will last a long time
I liked the goods very much. Curls turned out super. Order boldly
Product excellent!
Product top recommend with love very much
All Super
Arrived on your date
Frankly I bought it without too much enthusiasm and in the end it is super well it heats up quickly and makes beautiful curls so I highly recommend.
The product corresponds to the description. Everything works, thanks. i'm happy with the goods.
It's fast, light, gloves that go with the Styler, they help very much. Curls are beautiful.
Very well arrived very fast, the packaging Super protected the curler and is exactly the same
Great and fast
Good curling iron, with temperature indicator, curling well, with her instruction, thermal gloves and a clip as a gift. I recommend.
Ordered 11.11.19, received 3.01.2020. Packed well. But no box. As a gift will not go. Wife checked, works. As a gift put a hair band
very good product and fast delivery
Super, all as in the picture! With a gift-rubber! works fine! Thank you!
I took a diameter of 25, I like it, it was possible and more. It is convenient to work on medium-length hair, although you want the heating surface itself more authentic. The curling iron is comfortable, heats up and cools quickly, there are several temperature modes, can be adjusted, the cord rotates, however, sometimes jerks the hair, the cord itself is long enough. For curling the curl is enough three seconds, for 7 seconds already the lamb turns out. I'm happy with the purchase, I recommend
The curling iron is very good, it warms quickly. The only thing that the delivery was long and I was worried that Ng would not have time, but fortunately everything came
Muy bien
Very fast shipping. 10 D.
Heats up quickly, curls curl well. The case is lame, in principle for such money will come down. There are no claims to the store
Great product. Fast shipping. Vacuum packing. Gloves and rubber for hair. Thank you store recommend
Finally came. Everything works, packed securely.