SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast, packed well, not yet used
Very nice smells, gentle, packed on + 5, for the first time on the face patches I put, I recommend to try, on account of the result I can not write, only when, only then will the result write, thank you very much for the goods
Super recommend
The parcel came on time, packed very well in the air bag, despite the good packaging slightly damaged the packing, the work did not affect. The patches are silicone, there is a spoon, everything works comfortably, but the ball from the bags under the eyes is apparently defective, badly sanded and scratched under the eye, it's skin is
OK, only the debt delivery to RB
Packed very well, in the case have not yet checked, it came in weeks three Ukr mail.
Very good patches.
The goods came intact. Well packed. I was very worried that the patches were leaking, but there is no whole and neurotic. While I can not say anything about the results, I only use the second day. Allergies are not good. Slightly sticks the ball on the roller, and otherwise everything is fine.
Excellent falls for the eyes, smooth and remove dark circles, put not only under the eyes, but also on the forehead... Super!
The goods came well packed. Happy.
Super, thank you
Fast shipping, no need to track the package, a little dented a box arrived, the rest all right. Once used I will leave additional comments. I recommend the Tienda.
Great things from eye swelling
Nice patches. Of the shortcomings, only bad cutting-not the same, on some extra pieces remained. But "work" does not affect it. Came well packed, did not tread, all is well. The effect of some special did not notice, just moisturize.
It only remains to be tested after I will upload comment when I test the product say that this s product takes too long should take less time to arrive
Everything came super. Packed well. Nothing spilled. Thank you store.
The goods were quickly delivered to Israel, about took two weeks. In appearance, very good patches, pleasant smell. I'm happy with the purchase. To use only the beginning, so it is difficult to evaluate the quality.
Patches are super. It's not the first time I take it.
i like patches very much. I use them on my forehead as well. I think they work. packaged very nicely and arrived fast. Thank you
It's been a long time.
It was all in integrity and preservation. The effect of the funds has not yet appeared, but can complement the review in a month.