SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything ok
Fast delivery. Good receipt.Good packaging. Object matches. Good product. I'm satisfied.
The goods went a month to the Stavropol territory, was packed in a package with bubbles, in a box inside everything was well packed, works. I ordered one needle in the airbrush itself, with a filter. I'm enough. Everything was tracked. with the store communicated. goes to contact. so I advise this store. My set took for 2500.so that who does not risk it does not drink champagne.))))
The compressor is a bit noisy but it is a very good product. Thank you for shipping
Like norms
Exelent service, arrived within 20 days, very good packaging and product quality makes me very happy, 5 stars to the store. Recommended.
The goods came in whole, in time of days 50 exactly to Buryatia. The husband is happy, not yet tasted.
Package came quick, very good quality at first sight. Manuals are very clear too
Everything that is described about the product arrived.
Great product. As described. Works Well.
Thank you lllego very fast
Suddenly it was possible to get an airbrush through the transport company sdek. The packaging was usually, but everything came intact. Conducted the test, everything went well.
Good
Product suitable but small
I really liked the airbrush. The quality is excellent. She took for nail design.
No ha tardado mucho en llegar, ha llegado muy bien protegido y sin daños. Queda probarlo, pero el envío y la protección del mismo es de diez
جيد وصل بحلول عشرين يوم مابعد جربته بجربه وارجع اكتب رايي
Order came very fast, around 15 days and work perfectly. Compressor is very quiet.
Very fast shipping, and looks good. Thank you!
goed apparaat voor weinig geld en supersnelle levering. 8 dagen
Super fast delivery. And good quality. Need to test it yet but seems good
producto llegó en exactamente 15 dias, igual al de la foto, funcionando.
complete set, working as described. pump is quiet. recommended!
Very Very Very Fast Shipping. I am very satisfied about this store and I recommend this seller for new buyers. And also, the product works properly
Ok
Tudo certo
ty
Muy bien embalado, excelente presentacion calidad 5 estrellas tal y como lo muestran en las fotos, vendedor 100% recomendado....
Działa dobrze. Ciśnienie jest wystarczające.
Packaging was good. Haven't tested the airbrush yet, but all looks great. The compressor works fine.