SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I only received the machine and the cable, I put a review and they have not answered Me.
Fast arrival and packed well!
Good Machine
Good and recommended super fast 20 days arrived
Works very well!
Delivery before time, attentive store, great quality product, exactly as described. Satisfied by the acquisition, I recommend.
Very good. Well packed and all right
The product came perfect! All as the description. Only power supply came not same the picture, but is equally functional. All works well. Still not tested in the skin, but so far all looks very nice and good quality. Super fast delivery! Thank you very much!
Perfect.
Arriving well undone!! Thank you ^ ^
It works well. I waited a lot for delivery.
very good for price and quick delivery
Very good, came well packaged and everything in order!
My first car. Works OK. The power is accurate to put with this unit will not come out.
Excellent machine, the only thing you will need to pedal another look, the one that is in the kit is very Mark and sometimes does not feel
Good tattoo machine. The paint is doubtful, so I will not use it. It's a pity that there were no caps.
Arrived as advertised.
Thank you very much to the whole team for fast delivery of quality at altitude I recommend everything came neatly laid perfectly works
I haven't tried it yet but it looks great.
top
Everything works fine, delivery is fast. So far I train on bananas and artificial skin.
Beautiful .. The lot is complete and works very well and the price is just incredible, really thank you very much to the store. I am very satisfied
Works. I haven't tried it yet. Sent on a day later promised, delivery from the Russian Federation. Packed well. As I try the machine I will write additionally.