SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice and good quality
It's just what it looks like in the picture
Excellent product. It's the second time i bought and it arrived earlier than expected. I love it so much that i had to buy one to my sister and mother hahaha. Really recommed this product.
Recommended. Free shipping. I think it took about 3 to 4 weeks.. Excellent
It sells good quality, has arrived very fast I recommend
It fulfills its function, perfect
amazing quality
lovely!
Buen producto ! Llego a españa en 20dias
I recommend this store 100% Orders arrive so fast
Отличная штука, качество супер.
Все соответствует описанию
Está genial!
igual que en la imagen hace bien si función
buen producto calidad/precio buen vendedor
Ce n’est pas encore l’outil parfait mais c’est le meilleur que j’ai pour séparer mes cils après la pose du mascara. Livraison ultra rapide et emballage très bien protégé.
Muy bien, es perfecto de tamaño, yo lo uso para separar las pestañas cuando el rimel las pegotea.
igual a la descripción, es muy bonito pronto lo usaré, Gracias
muy bueno
thank you
Rápido
Todo correcto. Solo queda darle uso.
El aplicador tiene muy buena calidad y además el vendedor envió un detalle de manera gratuita. Muchas gracias.
Хорошая металлическая щеточка. Теперь не надо булавками и зубочистками в ресницы тыкать, ибо пластиковые нифига не разделяют. дошло за 3 недели. Упаковано отлично. Как-то чувствуется качество. Как ни смешно звучит. Но весьма неплохо. Рекомендую
Perfecto. El vendedor mandó regalito junto con el pedido
Envio muy rapido, cumple su funcion a la perfeccion. Deja las pestañas separadas y es comodo de usar
buena
perfecto igual k la descripcion
Пришло раньше срока,в отличном состоянии,полезная вещь,но как по мне,боковушки,те,что более длинные будут мешать, попробую, отпишусь.Отдельное спасибо за подарочек,такие щёточки ни когда не бывают лишними!Продавца, магазин и товар ОДНОЗНАЧНО рекомендую.Спасибо дорогой друг
really good quality
Пришёл через месяц