SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful, sweet, smooth and detailed product beautifully, but if the product is presented in a large way, it will be better
Chic brushes, soft though synthetic. With natural pile is straight good
Beautiful and wonderful.
Thank you
Super soft brush look forward to testing them. Very fast delivery and friendly store
Excellent brushes, came quickly, I recommend this store definitely
Beautiful! Beautiful! Super professional material
Ils sont super doux ! Il y a une forte odeur mais ça devrait partir en les lavant
Brushes are beautiful, in the photo they are not all, but they come well packaged and I have already used some, they are soft and diffuse very well fulfilling their function. Highly recommended
For beginners in the field of beauty norms
Excellent brushes, arrived in 10 days in Chile
All the brushes are cool, the case is big enough compared to the brushes, but it looks very solid, all brushes are quality, the order the store sent quickly, and the delivery is is is I have not tried it yet, but I'm sure that they will work perfectly with them.
ひんしつたかい！やすい！かうべき！
Great brushes. super fast delivery. exactly as on the photos.
I advise everyone. The quality is excellent well packed. The store is good. Always during answer the question thank you
The very good quality brushes arrive before the agreed time highly recommended the store and satisfied with the purchase
I received it very quickly, just a couple of days later at the point of issue DPD. Brushes are good, apply well powder, sculptor, tonalka. Brushes for shadows are also good, although I have not yet adapted to them, at what stage what brush to apply and shade shadows. There is a very small smell. But I think after I wash them, it will disappear.
Looks greater than in pic. Very soft, skin friendly bristles. This product was so well packaged that I wished there was an option of extra stars for packaging. It's the best packaged product I've received on this site. Arrived before EDD. Product & store have my vote.
Beautiful brushes and very fast delivery
Chic brushes! Very fast delivery-5 days!
This is an affordable, quality brush set! I've used this set continuously for months. It withstands regular cleanings, travel and daily use all without shedding or discoloration and still applies makeup flawlessly. I would suggest thoroughly cleaning the brushes before the first use, otherwise a worthwhile purchase.