SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got the defective brush but the store sent Me another one. It is soft and the illuminator is very beautiful
Great, just like it is
Very good brush for illuminator
Very soft and comfortable to work
Very good quality
Great, incredibly soft and super fast shipping! I think it was in less than a week.
With these I already have 3 and I love them, the first I asked was years ago and still the same, apply the beautiful illuminator, I love it!
It's the second one I buy and it's very good I highly recommend. Very soft, perfect for illuminator, Brand clone.
Very nice good quality very useful for ilumiandor
Very good brush, recommended by ratoline and is very functional
A good small brush, when you need to powder certain areas on the face, n-r under the eyes or T-zone. Pile synthetic. Convenient to use for applying highlighter, blush, powder. I order the second one.
Very soft hair, good quality, I recommend
Perfecto
Beautiful soft brush, not yet tried. Delivery was quickly about 3 weeks. Brush was very well packed in one case. With store not contacted.
He repetido
It's super soft it looks good lack see how it works but it looks good
Very good
I liked the brush. After washing flushes, so I leave to dry necessarily in brashgard.
The brush is perfect for the illuminator powder. The hair s d e good quality and does not paint or fall, I have already washed it and has not lost hair in the wash and has taken its shape very well.
Perfect for the powder illuminator.
I'm so glad she. Use to blur the illuminator. I recommend it
Highly recommended, the product applies it perfect, ideal for illuminator or loose powders
Me encanta para el iluminador
It took less than I expected. The brush is a clone of Anastasia's, super good quality!
It’s pretty soft and it feels high quality. Super recommended
Fast shipping same as description
Bien
Perfect, very good quality.
Beautiful brush) packed perfectly;)
It's not the softest brush in the world but the one I have is the one that best applies the illuminating, makes it spread in a very uniform way and works like it's high- I 've washed it a couple of times and he's released some hair but nothing worrying
A perfect brush for what it is!
buena calidad, me ha llegado muy rápido
Me gustó mucho era lo que esperaba y me llego rapido
Super pędzel dla mnie idealny
Отличная кисть и быстрая доставка
Качество материала хорошее! 17 февраля заказал, 3 марта заказ только прибыл в страну, а получил его в конце апреля!
Suave y difumina bastante bien, tardo un poco en llegar pero justo pillo Semana Santa. Llega muy bien embalada, como siempre me encanta el producto, está marca es muy recomendable, económica y de buena calidad. Yo la uso para productos de mejillas.
The brush is very effective! Follow me on ig: @adebisolaax_
To mój czwarty pędzel! Jest rewelacyjny, do rozświetlacza idealny.
Шикарная кисть! Мягкий натуральный ворс, хорошо набита, удобная в использовании. Присутствует незначительный запах, характерный для кистей с натуральным ворсом. Перед первым применением помыла её с детским мылом, после мытья вылезло пару ворсинок, но в дальнейшем ворс не выпадает. Я наношу ею хайлайтер. Однозначно буду заказывать ещё. Заказ в Украину пришел быстро. Продавца рекомендую!
simples lindos e perfeito !
Super produit
Доставка до Красноярска около 2 х недель. Кисточка мягкая, ворс не вылезает
La mia venia despeluchada y perdiendo pelitos, una penita.
Es la segunda vez que pido esta brocha y me encanta, deja el iluminador precioso y consigue capturar mucho pigmento. Es mi favorita
Ça prélève bien le highlighter il est super foncer les yeux fermés en plus le vendeur super rapide
Good
bien
Buen producto gracias!
Пришла кисть сломаная! Если бы была целой, то было бы не плохо, мягкая!