SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing!
Massages the foot with rolling balls, not bad, heated is fashionable to turn on. Everything works. The only wish to the manufacturer is to finalize the massager, so that the heels deliver. And to massage the heels, you need to unfasten the upper part and just put the heels on the balls without a boot, and the boot plays the role of a lock, that is, does not allow the leg to rise during massage, presses to the massager. In general, the goods justified themselves for this cost.
Thank you! Good thing!
Take it! You won't regret it! It's so cool... I will order another one, my mother as a gift. Giving the whole family. And the legs will crack and the back will die.
Thank you, we will be treated!
Packed well, everything works.
I liked everything thanks a lot to the store, my mother is delighted.
Come in in 3 weeks! packed very well, everything is working good. Thanks! ;)
To Kaliningrad in 26 days. packed in large bubbles excellent. made more mania qualitatively. Massaged feet, calves, legs, back, neck, everything works well. feet like diabetics are small and cold, but with this massager there is a rush of blood, the Heat still comes from this device. in general, the blood disperses the body normally. I liked it. thanks to the store.
Very cool thing
Everything is fine, only weak.
Great device.
Received 28.12.2019 ordered 11.11.2019, Stavropol, works, satisfied
The goods came as in the description: heats, massages. For those who think about taking or not: no! I did not like, blunt circular movements and then not on the whole foot. in general, there are other massagers but found them late (((For this I would not advise to buy.
It was more than a month and a half. It works, it is a pity that it massages only the middle of the foot. Detachable top seats attached to the main part :( (
It came quickly, just for the holidays. There is no heating in this thing, and the heels also do not smear, only socks, so you need to remove the upper part if you really want. But in general, I'm very pretty. Pleasant, useful manipulations.))