SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, i do massage in the morning and evening, pleasantly glides on the skin))
A good massager for your money, all as in the description
Cool thing! All relatives are delighted!
The goods are received after closing the order-i already wanted to open a dispute. The thing is cool-i liked it. Seller 5 stars!
very nice
Everything is super, but the delivery is long
amazing product, very good quality
It took about three months to get to my house, however, the store was patient and kept contact, extended purchase protection the two times it was needed. I’m really satisfied with the sellers attention :) and with the product!
Sending was prompt. Delivery to msk for 3 weeks. The item is packed in a postage bag with a puffy, and in a factory box. The box itself cut, but the video was not hurt. The box has instructions for use in pictures. There are no complaints about the quality. Chips, irregularities and roughness are also not present. I am happy.
It's okay.
Super
The order never came. The store returned the money.
In principle, it is normal. its money is definitely worth, we have more expensive))) the order was delivered to donetsk (russia) for 50 days.
good
great item
excellent massager very long delivery to Macedonia
Interesting gadget, slightly captures the skin, not painful, even nice. Would be made of metal, it would be cool. And so for their money-plastic.
Cool thing. Relaxes facial muscles
Excellent product, recommended
Great massager. Ordered 2, came 1, after contacting the store, was sent 2nd. Delivery to moscow 16 days.
super polecam
I already stopped believing that i will get a massager, but it's not past a month and a half and it's mine! I liked it, the sensations from it are pleasant)
The goods are satisfied. All as in the description
Came quickly. Whole, cool. I ordered a second time for a gift, i have the same. I use it, i really like it
Great massager! Everything is spinning, the material of the massager is quality
As in the photo. Wheels spin well.
Thank you, everything is super, good massager.
Interesting massager, of course plastic, the handle is light, and the balls themselves are heavy. There were stains on the handle, they were not washed The box was heavily wrinkled on the road
as described
Item consistent with the description. Enough long shipping. Although I think that this wine local company
Thank you, massager worker.
Cool thing, i really like)
Super sprzedawca super towar super szybka dostawa polecam sklep
Пришло, ролики немного крутятся, не знаю принесёт ли какой-то эффект) так, для расслабления
Неплохой массажор для лица.
thanks
Спасибо. товар пришёл в сохранности!
Получила и уже тестировала,пока нравится
Нравится.
посылка пришла быстро. Массажер классный. Продавца рекомендую.
Быстрая доставка. Нормальный массажер. Полагаю, чудес ожидать от него не следует, но свою крохотную цену он отрабатывает по полной )
Nice thing. Started to work with it and I like how it influence on my face and body.
массажер понравился. Со своей задачей справляется. использует сейчас вся моя семья. доставка быстрая в московскую обл. за 10 дней. упаковон в коробку. и пупырчатый пакетик.
Все окей. Спасибо.
divino super comodo y suave me emcanta
все отлично
Как на картинке, будем избавляться от 2 подбородка. Главное - регулярность ;) массажёр рабочий
super
Сделан из пластика. вряд ли там какие то микротоки. подделка. но эффект массажа чувствуется, когда водишь роликами, то защипываются складочки кожи.
все хорошо