SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, fast delivery
excellent! full coverage i will be using this for nail art!
The parcel arrived on time. All as in the description. purchase is happy I recommend the store and the store
Well received. Not tried yet. Will add a comment later Not communicated with the store
The parcel arrived on time. It's like the description. I'm happy with the purchase I recommend the store and the store. The color was applied to black tiers.
Everything is fine!!!!!
White gel paint is well pigmented, but stretches like nozzles, rather it is Gel Polish, not gel paint, wakes up too good
Gel paint is very good!!! Quality is super!!!
Paint is good, the light corresponds to the description. Recommend.
I love these gel paint for the french, they are super pigmented. I highly recommend. Only small downside is that when we put the last layer of top coat on top well it makes small holes of top coat, it does not spread of course the entire surface where the pigment is located. I advise to put in this case 2 layers of top coat to be sure that there is no hole.
Supcr paint
Excellent paint, suitable for Chinese painting. Delivery within a month. Thank you
In the case did not try
I bought more paint. Very good. For Chinese and drawing are excellent. The only negative that in a thick layer do not dry and it is necessary to block the top. Advise!
Advised. I did. Very satisfied!! I put 5 stars!
excelente color cubre con una capa finísima. no solo este si no todo los colores de esta marca. recomiendo 100%
Fast delivery within 13 days to Almaty, Talgar. Gel paint good dense dries quickly, keeps perfectly.
Получила товар через 13 дней в Алматы, Талгар спасибо за доставку. Хорошая гель краска, высыхает даже толстые линии в Уф-лампе. Белая и чёрная.
Paints are good, well packed)))
Arrived at 1 month
It is necessary to dry for 2 minutes, tried to make an ambulance bebiboomer and flowers, the density is good, everything suits
Excellent colors! Thank u!
Delivery fast! Suitable for Chinese painting and drawing. The color is orange-mustard, or pumpkin. Photo color does not transmit, but the color itself can be seen on the rim of the container.
Gel paint is very pigmented, no sticky layer, super!
Very good product and good pigmentation
bellissimi colori
All colors match. Everything came whole and not flow.
Not yet testila, ordered white and black according to reviews, went a month and a half
What you need for painting
nice ,very pigmented
The parcel did not come. Money not returned
I put 5 stars for the fact that the store agreed to immediately return the money! Colors, gorgeous but, do not dry black, red and blue! White only polymerized.
Delivery almost 2 months, the paint came well sealed in polyethylene, whole, pigmentation is good, I'm happy
Perfectly packed.
The order was delivered in 1.5 months. Paint really liked (although I'm not a specialist). Compared with other paints with Ali, this is more plastic and easy to use.
Very cool paint. Thin lines are just super. Seller 5 +++
Доставка 1.5 месяца. Что значит качественный материал! Я любитель, не проф ), но тонкие линии получились с первого раза. Высыхает 60с в лэд лампе Сан. Очень понравилась гель краска.
Доставка около 3 недель до Самары (28.03-19.04) Краска отличная, использую ее для китайской росписи и просто для прорисовки, беру не первый раз, и буду брать еще пока не соберу всю палитру
Commande est passée le 31.03.2019 et reçue le 26.04.2019. Merci au vendeur!!!!!!!!!!!!!!!
хорошая краска для прорисовки
Пришла посылка. И довольно быстро. Заказывала в декабре, но так и не дождалась. Заказала ещё раз. И вот... Отзывы хорошие. Буду пробовать.
Быстрая доставка, баночки целые.