SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Five stars for getting the money back. The goods didn't come.
second time ordering from this store the container came a bit sticky but the product is good
Arrived earlier than it was expected. It was hard to open (as you can tell). Not the best but still good quality.
One of them was open so product has been wasted.
I order not the first time. Good, dense gel. Suitable for spread French
The goods came quickly, tried in the work-Super. I advise the store.
Товар пришёл раньше времени, не отслживался,. Продавцу спасибо, рекомендую.
Thank you, it's all right. I'm very glad that you are honest, 2 times ordered.
Good gel. In the jar is very dense color. In fact, I haven't been yet. Delivery long more than a month
I waited 1 month but cava the frost is consistent.
Gel came perfectly packed, everything is whole
Awfully baked
Great!!!
Fast delivery to Ukraine, very satisfied, store Thank you, I will buy more
The gel will respond to the description, tightly packed, a little puncture. In the case has not yet tried, I'll try to add a comment. Seller recommend. Thank you.
Very little with double bottom
One jar just ran. In general-good
One jar leaked, all sticky
All norms thank you
Gel of course with a smell but very thick. And I have not tried the case yet, but I think everything will be OK. Seller thanks for the fast delivery. I recommend!
Got it thank you bye bye
Delivery just a month
Does not spread. aligns. I liked the work.
The order came after the protection ended
It's all right, but it's baking.
The goods went very long
Gels came whole, nothing spilled. The pink gel has a sharp unpleasant smell, the white smell does not. Pink gel is actually almost transparent, with a light shade. The photo shows.
Good gel, I'm happy. I added a couple of drops of varnish of different shades and turned out to be an excellent camouflage. To Kaliningrad month
Good yakyst. zamovchemo not ground times. everything is OK. I recommend the store and the goods.
The goods came in a month, packed normally, jars full, did not spread, I do not know in work, in general everything is OK
Thank you for the order, everything is received, the delivery more than a month, in the case did not try
me paraît bien léger !!!
пока не пробовала
super thank you
Прийшов швидко. Буду пробувати робити.
уже который раз заказываю у этого продавца, качество класс, все нравится, доставка почти полтора месяца
товар не пришёл, деньги вернули,за честность✴
Гель не пришёл ( но денежку вернули
в казахстан пришел за 21 день. был упакован в бумажный пакет с пломбой, даже без пупырки. но в дороге ничего не разлилось, все в порядке. в работе еще не пробовала.
super
баночка полная двойное дно не тестила
Отличный гель
супер
Товар шёл долго, но все пришло в целости и сохранности
Гели хорошие!Мне понравились!Рекомендую!
сепер,, прийшло швидко, дякую за подарунок
гель супер
Все целое. Баночка полная, хорошо закрыта. Спасибо продавцу!
bien envalado y es bueno, pedire mas
Доставка месяц. Трек не отслеживается. Гель пришёл целый. Спасибо продавцу. Удачи.