SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
все ок
в почтовый ящик не влезла, пришлось идти на почту. отличная баночка, без трещин. уже проверила на воде. без каких либо запахов. я довольна.
качественная баночка
вроде бы все нормально
excellent...thankyou
заказ шел очень долго. почти 2 месяца. баночки вроде целые. проверила одну брызгает хорошо. пока без нареканий. спасибо продавцу.
good quality
Нормальные брызгалки. Исправные, аккуратные.
Посылка не отслеживалась, шла долго. Качество хорошее, работает распыляет, свою функцию выполняет
Thank you
Хорошие бутылочки. Доставка 1.5 месяца.
Отличные бутылочки, долгая доставка.
удобный маленький пульвелизатор. для косметических нужд идеально
Everything is fine!
Everything is fine, vials work as vials
Long
I order already 3 times, excellent quality
Bottles liked. Plastic durable, not thin. The sprayers work. Bought for the manufacture of perfume from Arabic aroma oil. Oil + alcohol spray perfectly. How long will it last, this is another question, although, and the price is ridiculous! Delivery to Moscow exactly 1 month. I recommend to buy!
A good little bottle. How long has not been monitored, but you need to wait. Send always, just mail does not work well everywhere.
Normal for such money. Came for 1,5 months.
Order was 2 months
It was 3 months!!! For this i remove the star.
Delivered in 23 days. Thank you.
As in the description
Russian post, as always in the deaf sped, my simple parcel.
Thank you! Good bottle))
Long shipping
Came the wrong color, everything else is fine.
Walked for a long time, the description corresponds
Arrived quickly and as described
Order not delivered. Refund through dispute.
Not particularly sealed
все отлично!!!! только доставка долгая
All Perfect ...
OK
good product
Люблю эти бутылочки
Довольна
доставка долгая, заказала 7 февраля, пришло вчера, 26 апреля.
20 days delivery time, good
то-что надо,спасибо!! Распыляет хорошо,жаль что выбрать цвет на свой вкус нельзя и шло долго-больше 60дней.
Dos botellitas muy prácticas que usaré para pulverizar alcohol para desinfectar y limpiar. El precio es muy económico y funciona perfectamente, pulveriza partículas muy finas en un área extensa. Compré un artículo más caro y aparentemente de más calidad que se estropeó a los pocos días. Espero que éste funcione por mucho tiempo. Recomiendo el artículo y el vendedor. Gracias por su buen trabajo.
всё отлично и прислали розовые как я хотела
OK
Бутылочки отличные. Но придется подождать доставку. Не быстро.
Полезная вещь
ооочень долгая доставка
очень долго шла, 2,5 месяца(( маленькая бутылочка,распыляет жидкость нормально
good
заказывала 2 флакона,пришло 3,что приятно! нет химического запаха,распыляют хорошо