SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
one was broken
Good product and store, recommendation
Came
I take not the first time, everything is fine, thank you
Super. Ideantyczne as the picture
To use the beginning recently. I have not noticed the result yet. But I think everything will be cool. Very well sealed. Jars are whole. Everyone is happy. I recommend.⭐⭐⭐⭐⭐
Odliten serum. Naadobar
I order a second time-a good serum
One broken
Serum is good, moisturizes well, but you need to cover it with cream. delivery to Moscow 2 months-received in the post office. thanks for the quality goods!
This collagen I use, as a day cream, I take already in the 3rd time, I like it, there is no stickiness, slightly tightens the oval of the face, under the makeup is excellent. I have a combined skin of 53 years.
Super store. I give 5 stars for this shop and seller
polecam
Thank you all came whole, right in the mailbox.
Nice
Came in 5 weeks Looks ok, not tried yet
Delivery fast quality excellent use constantly recommend no allergies do not stick
All Super, thank you
Very beautiful
I really like this serum, I order not the first time. The skin moisturizes well, no irritation. No smells, the consistency is thick. Enough for a couple of months. The parcel went for a long time, but all in general form, packed well. Thanks to the store.
Recommend, tested :)! Can add the cream, or use alone :) Thank You!
The drops themselves are good. there is a problem with the dispenser, does not fit the bottle. the bottle is small, but the composition itself is super. narrows the pores and smoothes the face. the store recommend
Everything corresponds to the description. No unpleasant smell. Not fat. I recommend
Very good serum, I use with mesoroller, the effect is not worse than the expensive mesococcteyles!!!!! I will definitely order more!!!
Ordered 21.10 received 6.12, delivery is long possible because of the small order. Put it in the box. The bottle is wrapped several times with a puffy film, and the nozzle (pipette) was even without a bag that I did not really like. I tried the first time, there is no smell, absorbed well, negative reactions are not yet observed.
Excellent. It came fast. Well packaged As in the description. I'm satisfied with the purchase. Thank you salesman.
Thanks
Заказ шел три месяца, продавец всегда был на связи. Спасибо продавцу, продавца рекомендую.
Получил в почтовом ящике в целостности и сохранности. Продавцу спасибо а всем покупателям желаю красоты и молодости! Срок годности ампул ..выпуск 19.02.2019 годен до 18.02.2022. времени хватит чтобы полностью использовать по назначению!
Mon amies aimes vos produits tree contente merci beaucoup à toutes équipes et au vendeur
Daha öncede almıştım, memnun kaldığım için yine sipariş verdim. Kargo hızlı, ürün güzel o halde güzelleşmek daha kolay :D
Доставка очень долгая . Получила все целое . Пока средство не использовала . По применению , напишу второй отзыв
Доставка долгая, но хорошо что получила. Наношу средство пару дней, не могу сказать что вижу результат, но хуже точно не становится
zgodne z opisem. polecam sprzedawcę
очень долгая доставка 3,5 месяца.сыворотку пока не пробовала
Очень хорошо увлажняет кожу!Отличное средство Пришло где то через месяц.Упакован флакон надежно , закажу еще обязательно.
Буду пробовать.Упакованно хорошо.Доставка быстрая.Впитывается быстро.Рекомендую
все отлично, спасибо
Соответствует описанию Быстрая доставка Рекомендую
Допишу после пробы. На вид хорошо, плотно упаковано, срок годности до 2021 года. Выглядит вполне прилично
ürünü denemedim kullaninca geri bildirimde bulunacağım.
Nevet recieved but got my money back.
very good packaging, can't wait to use
сыворотки пришли целые, заказываю уже второй раз, мне нравится, увлажняют хорошо
paket iyi kırılma yok ama cok geç elime ulaştı henüz denemedim mağaza ilgili mesaj dönüşü sağlıyor
товар разбит, деньги вернули
Отлично упаковано. Доставка месяц. Сыворотку еще не применяла.
посылка шла 2 месяца
Описанию соответствует. Доставка очень долгая два месяца в Казань, отслеживания нет.
пришёл пакет всё,в порядке, все хорошо упаковано.