SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Features and Application
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I'm very satisfied
Tried it today,machine is a beast! Very powerfull even on low rotations. the pedal came scratched and dusty as if it was previously used. The only thing i dont like is that pedal regulates machine speed which in most cases would be an advantage. Thank you store!
Excellent device is not the most expensive and original! Packing norms! All fast and bundle!
Прибыл мой аппарат, понравился, на деле ещё не пробовала, позже дополню отзыв. коробка хорошо упакована, продавец общительный. Рекомендую
Really fast delivery to Europe, great products!
Доставка 3 недели. Качество отличное. Работает чуть слышно и без вибраций. Упаковка нормальная. Вспененным полиэтиленом изрядно замотана ручка и сам блок, но коробка же окантована лишь защитными уголками из того же вспененного полиэтилена и больше ничем не защищена (кроме обычной пленки). Если берёте на подарок, то просите коробку защитить, тем более, что продавец очень общительный и отзывчивый. Моя коробка выглядела настолько ужасно, что боялся вскрывать, но внутреннее содержимое не пострадало ввиду хорошей внутренней упаковки.
Аппарат хороший. Очень понравилась ручка -зауженная, удобно держать в руке. Вибрации нет. Продавец общительный. на заданные вопросы отвечает сразу. Трек отслеживался весь период доставки, доставка быстрая 2 недели. Подарков не было. Коробка с одной стороны слегка смята, но вокруг коробки по углам были специальные уголки- для защиты от падения. Внутри сама ручка, которая имеет микро-мотор хорошо упакована. Мощность хорошая.
I am very happy with it, it works perfectly!
достойный
машинка пришла в целости. На вид хорошая, мощная. не пробывала ещё. продавец отличный рекомендую.
very happy
Proffesional and reliable store.
very nice so far. super smooth much better than previous model jd700. love it and recommend. will take little time to get use to different machine but i will not go back to other models for sure.